• Design Researcher

    Location US-IL-Chicago
    Job ID
    # of Openings
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  • Overview

    We are searching for a Design Researcher who is ready to harness her or his creativity, research experience, and knowledge of the user-centered design process to help design products that are safe, effective, and satisfying to use. The successful candidate will be a broadly talented and passionate individual who wants to be part of an extraordinary, new team.


    Our business’ core team includes specialists in human factors, industrial design, design, and other disciplines who have well over a century of combined industry experience. We are a multi-faceted product development consultancy that understands the importance of conducting comprehensive user research to define new product requirements; perform creative design explorations while also embracing technological imperatives; and iterate on a design solution by conducting usability tests and other evaluations. 


    • Support various design research and user interface evaluation activities, including field observations, contextual inquiry, interviews, and usability testing.
    • Record and analyze quantitative and qualitative data during various research efforts, including those designed to identify user needs and evaluate client products and user interface designs.
    • Support the preparation and delivery of client presentations and various work products.
    • Identify and articulate actionable recommendations for improving products, processes, and workflows.
    • Communicate research findings in a clear, concise, and compelling manner, in writing as well as verbally.
    • Review and support the development of various documentation, including but not limited to journey maps, personas, task analyses, and Human Factors Engineering reports to ensure they meet quality standards and, when applicable, regulators’ expectations.
    • Support user research planning and coordination, including activities such as developing research plans, preparing Investigational Review Board submissions, managing participant recruitment efforts performed by third-party vendors, and setting up representative research environments.
    • Collaborate with team members and customers in a productive and egoless manner.
    • Effectively set priorities to work efficiently and manage one’s time.


    • BS or higher degree in human factors engineering, human computer interaction, ethnography, industrial design, psychology, information design, or related field.
    • 0-2 years' directly related experience
    • Working knowledge of Adobe Illustrator, Sketch, InVision, or Visio/OmniGraffle.
    • Previous medical device, pharmaceutical, digital health, consumer electronic product, appliance, or automotive industry is preferred
    • Experience conceptualizing and/or designing hardware and/or software user interfaces and/or instructional documents a plus.
    • Strong interpersonal skills and high comfort collaborating with and advising colleagues and customers worldwide.
    • Strong verbal, written, and visual communication and skills.


    *Internal title for this position is Human Factors Specialist 




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