• Senior Human Factors Specialist

    Location US-MA-Concord
    Job ID
    # of Openings
    Job Category
  • Overview

    UL-Wiklund is a global Human Factors Engineering (HFE) consultancy with offices in Concord, MA; Northbrook, IL; Chicago, IL; Utrecht, The Netherlands; and Tokyo, Japan. UL-Wiklund's staff consists of over 40 human factors professionals with degrees in disciplines such as human factors, engineering, psychology, and industrial design.

    UL-Wiklund is an industry leader in providing user research, design support, usability testing, evaluation and human factors training services to its clients. Many leading medical device and health product manufacturers rely upon our services to produce safe and satisfying products. Our work involves the research, design, and evaluation of diagnostic and therapeutic devices as well as information management systems. Our research and design portfolio includes products and systems such as hemodialysis machines, glucose meters, insulin pumps, heart pumps, nerve stimulators, inhalers, defibrillators, X-ray systems, and multiple surgical tools. Our portfolio also includes non-medical products such as consumer products, automotive diagnostic tools, and software applications. 


    Job responsibilities for the Senior Human Factors Specialist position include but are not limited to:

    • Conducting usability testing, field research, individual interviews, and group interviews.
    • Reviewing deliverables and ensuring that they meet quality standards.
    • Analyzing quantitative and qualitative data to evaluate client user interface designs.
    • Delivering test results, conclusions, and opportunities for improvement to clients via presentations and written deliverables.  
    • Developing and reviewing documentation, including but not limited to usability test plans and reports, risk analyses, user profiles, task analyses, and Human Factors Engineering reports
    • Providing project and client management support, including proposal generation, schedule adherence, and project-related decisions.
    • Mentoring and supporting junior Human Factors Specialists.
    • Researching and maintaining current knowledge of medical industry regulations and standards.


    • Bachelor’s degree in Human Factors Engineering or a related discipline (advanced degree in Human Factors preferred)
    • 3-5 years of related experience.
    • Ability to communicate and present effectively.  
    • Ability to prioritize and multi-task in a fast-paced, collaborative work environment.


    *Internal title for this position is Managing Human Factors Specialist II




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