• Retail Laboratory Leader

    Location US-GA-Atlanta
    Job ID
    # of Openings
    Job Category
  • Overview

    Contribute to a Safer, More Secure, and More Sustainable World. At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose – to make the world a safer, more secure, and more sustainable place to live. We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market. Our integrity is woven throughout our company and shapes the way we approach and deliver our solutions. We are proud that the work we do every day has a meaningful contribution to society. We continue to build upon our legacy of trusted expertise and partnership to keep our communities safe and secure as we march forward into the future. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too.


    The Appliances, HVAC, & Lighting - Retail Services division helps retailers and their suppliers to mitigate risks and deliver products that are safe, socially responsible and compliant with industry regulations and brand specifications. We provide compliance testing, analytical, physical, durability and quality testing, as well as prototype and production testing, root cause analysis, benchmarking, consumer usage analysis, and customized business solutions.


    UL is seeking an Engineering Laboratory Leader to help establish and lead our new Appliances Retail Services team in Atlanta, GA. Under minimal supervision, responsible for coordinating multiple testing areas within the laboratory. Schedules, assigns, reviews and coordinates workflow to assure proper utilization of staff. Supervises and trains assigned staff. Performs laboratory tests and record test results in one or more related areas. These include tests without published requirements, or those involving unique features that require the use of independent judgment. May plan tests, evaluate test results and report opinions and interpretations. May assist in modifying existing methods or develop and validate new test methods. Initiates recommendations for new equipment designs and recommends solutions to observed test problems. Develops operating, maintenance, and test procedures.


    • Schedules, assigns, reviews and coordinates workflow to assure proper utilization of laboratory staff. Trains assigned staff, provides career counseling, and operates as a working supervisor. Collaborates with supervisor on staffing levels, performance appraisals, merit ratings, promotions, and transfers of assigned staff. Ensures company policies are followed in the lab areas, and facilitates employee relations within the assigned laboratory section.
    • Develops annual budgetary goals, capital expenditure budget for laboratory equipment, and tactical plans for the assigned laboratory team.
    • Prepares instructions for test methods and procedures, quality control, and maintenance procedures. Examines test samples and reads measuring instruments, blueprints, schematics, wiring diagrams, and operational instructions. Evaluates test performance, provides feedback regarding issues and/or problems with test and data sheets, and revises test protocols and data sheets. Reports test run and test equipment evaluation results. May plan tests, evaluate test results and report opinions and interpretations.
    • Examines requests for laboratory tests and new and/or modified laboratory test equipment to determine equipment needs. Develops operating, maintenance, and test procedures based on laboratory procedures, standards and safety policies. Monitors test methods and procedures and evaluates need for technical training of assigned staff and modification of equipment, methods or procedures. May assist PDEs and/or Engineering to modify existing methods or develop and validate new test methods.
    • Operates machines and special laboratory equipment. Performs routine maintenance of designated test equipment and laboratory area.
    • Communicates with clients during the setup and performance of a test to demonstrate equipment test methods and/or to discuss test results. Communicates with UL field representatives to discuss follow-up tests, samples, equipment, methods and/or results, and outside contractors regarding equipment needs. Communicates with plant department personnel to offer suggestions pertinent to equipment needs and may arrange for delivery or disposal of test samples.
    • Records observed or calculated data on appropriate UL forms and prepares data sheets and reports.
    • Integrates continuous improvement concepts and techniques into all aspects of the job.


    • University degree (equivalent to a Bachelor's degree) in Engineering, Engineering Technology or related field plus generally five years directly related experience including previous supervisory experience
    • Quality engineering/failure mode identification experience a plus
    • Lean Sigma Green Belt or Lean Leadership Training a plus
    • Knowledge of lab operations and evaluation techniques a plus
    • Strong verbal and written communication, and ability to interface with clients in a professional and effective manner

    Grow and Achieve. Growth and development are part of our DNA. Our working environment is a launch pad for our employees to excel. Your growth will be supported with targeted development, rewards and recognition programs, so that you can maximize your potential.


    Applicants must be currently authorized to work in the United States on a full-time basis without sponsorship both now and in the future.

    Applicants must be able to relocate without financial assistance.



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