• Customer Service Professional II

    Location US-IL-Northbrook
    Job ID
    2018-9712
    # of Openings
    1
    Job Category
    Customer Service/Support
  • Overview

    Contribute to a Safer, More Secure, and More Sustainable World 

    At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose – to make the world a safer, more secure, and more sustainable place to live. We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market. Our integrity is woven throughout our company and shapes the way we approach and deliver our solutions. We are proud that the work we do every day has a meaningful contribution to society. We continue to build upon our legacy of trusted expertise and partnership to keep our communities safe and secure as we march forward into the future. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too. #ThisIsOurNormal

    Responsibilities

    • Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems.
    • Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments.
    • Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
    • Prioritizes customer needs, determines any special requirements, and obtain required information and samples to open the project.
    • Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system.
    • Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information.
    • Assembles all required reports and documents to be sent to the client in a complete package, measures and monitors customer satisfaction through customer satisfaction reviews, follows up on concerns, informs customer of the certification, and closes the project.
    • Actively participates in teams to continuously improve and drive quality into UL¡¦s service to the customer.
    • Performs other duties as required.

    Qualifications

    Higher Secondary Education (High School Diploma) and generally one year of customerservice or sales experience.Demonstrated ability to respond appropriately to customer needs.Demonstrated ability to successfully multi-task.Demonstrated ability to work effectively with a diverse team.

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