UL is seeking a Customer Success Manager to join the EHS Sales team in Princeton, NJ!
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Contribute to a Safer, More Secure, and More Sustainable World. At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose – to make the world a safer, more secure, and more sustainable place to live. We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market. Our integrity is woven throughout our company and shapes the way we approach and deliver our solutions. We are proud that the work we do every day has a meaningful contribution to society. We continue to build upon our legacy of trusted expertise and partnership to keep our communities safe and secure as we march forward into the future. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too.
The Customer Success Manager is a customer facing role which is responsible to engage, retain, expand and drive customers’ understanding of UL’s solutions. They will assure the client is fully aware of UL Compliance To Performance’s diverse consulting and enterprise technology offerings to help assure clients’ compliance with global regulatory requirements, develop high quality processes and drive organizational performance. This is a highly visible enterprise-wide consultative customer advocacy role that requires experience in facilitating assessments of client needs and coordinating UL Compliance To Performance resources to meet that unique solution set. The Customer Success Manager works an assigned account group to appropriately manage existing clients, in conjunction with the Sr. Sales Executives. The Customer Success Manager is responsible for managing the client’s post-sale experience from implementation, adoption through expansion. The Customer Success Manager will also, at times, take on projects internal to UL Compliance To Performance, designed to increase the company’s effectiveness and efficiency in the marketplace.