Food Safety Technical Manager

Location US-CA-Agoura Hills
Job ID
# of Openings
Job Category
Food Safety


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Contribute to a Safer, More Secure, and More Sustainable World. At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose – to make the world a safer, more secure, and more sustainable place to live. We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market. Our integrity is woven throughout our company and shapes the way we approach and deliver our solutions. We are proud that the work we do every day has a meaningful contribution to society. We continue to build upon our legacy of trusted expertise and partnership to keep our communities safe and secure as we march forward into the future. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too.


Responsible for the management of the Technical team and provide technical support to the general UL Everclean operation.  Reporting to the Operations Manager of UL Everclean, the primary objective of the Technical Manager is to foster the maintenance and growth of existing client relationships, assist Operations in developing new client relationships, and monitor/promote efficiencies within the department. Explore new opportunities as extensions of existing technical capabilities (platforms for growth). Participate in planning of goals, objectives and operations of UL in support of the senior leadership.


  • Certify that the team develops a positive and proactive relationship with each client so that client questions and inquiries are processed in a timely manner and the client directs new work opportunities to UL.
  • Establish and maintain a professional relationship with designated major clients to promote business growth and profitability.
  • Create program management tools, such as performance metrics, and key performance indicators to improve the efficiency and acumen of the Technical Team.
  • Provide technical support to the Technical and Operations Teams with regard to new business development from existing and prospective clients including, as necessary, direct participation in meetings, visits, teleconferences, and program development.
  • Participate in client program reviews and development as required by the senior leadership team.
  • Drives customer loyalty by engaging in regular customer interaction. Anticipates customer needs and provides proactive solutions.  Gathers, shares, and responds to customer feedback.  Coaches and mentors staff to do the same.
  • Assist and support the Technical Team with regard to requests from internal and external customers for technical support.
  • Act as liaison to operations staff, when necessary.
  • Support leadership with regard to strategies that enhance UL Everclean’s business stratigies including initiating ideas and developing contacts with markets where UL currently works as well as prospective new markets and technical applications.
  • Support and provide feedback to alignment initiatives for Technical Services.
  • Manages the performance of direct reports by developing accountabilities, establishing performance objectives, providing career counseling, feedback and guidance and ensuring that all policies are understood and adhered to.
  • Performs other duties as directed.


  • University Degree (Equivalent to Bachelor’s degree) in Science or a related discipline plus generally seven years of progressive customer service experience with a minimum three years of management experience in an operational environment.
  • Certified Professional Food Manager (CPFM) required.
  • Professional Credential (i.e. REHS, RS, CP-FS, etc)
  • Expert knowledge with government agencies and regulations as they apply, such as: the FDA, Food Code, USDA, etc.
  • Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of employees and clients.
  • Ability to successfully and independently execute, manage and schedule complex, multiple and diverse activities from the planning stage through completion.




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