Contribute to a Safer, More Secure, and More Sustainable World.
At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose – to make the world a safer, more secure, and more sustainable place to live. We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market. Our integrity is woven throughout our company and shapes the way we approach deliver our solutions. We are proud that the work we do every day has a meaningful contribution to society. We continue to build upon our legacy of trusted expertise and partnership to keep our communities safe and secure as we march forward into the future. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too.
Level 2 support position for a dedicated application used across multiple countries and business-units. Incident Analyst/Resolver will be responsible for managing and responding to incidents received during their resolver group’s responsible hours as well as following up on incidents assigned to them. Incident Resolver is one of the public faces of the product to the business users, providing essential and quality support within SLA guidelines and best practices helping to ensure the continuing advancement and growth of the product within the UL family.
The qualities below are indicative of the type of individuals we’re looking for: