• User Experience Specialist

    Location US-MA-Concord
    Job ID
    # of Openings
    Job Category
    Information Technology
  • Overview




    We are searching for a User Experience Specialist who is ready to harness her or his creativity, experience, and a user-centered design process to produce products that are safe, effective, and satisfying to the intended users. The successful candidate will be   high-energy, and eager to learn while working with an innovative design and UX team!


    Our business’ core team includes specialists in human factors, industrial design, engineering, and other disciplines who have well over a century of combined industry experience. We are a multi-faceted product development consultancy that understands the importance of conducting comprehensive user research to define new product requirements; performing creative design explorations while also embracing technological imperatives; and iterating a design solution by conducting usability tests and other evaluations.


    Contribute to a Safer, More Secure, and More Sustainable World. At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose – to make the world a safer, more secure, and more sustainable place to live. We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market. Our integrity is woven throughout our company and shapes the way we approach and deliver our solutions. We are proud that the work we do every day has a meaningful contribution to society. We continue to build upon our legacy of trusted expertise and partnership to keep our communities safe and secure as we march forward into the future. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too.


    -Supports requirements development by analyzing target audience, objectives, user needs, and business needs.


    -Develops use scenarios, navigational structures, sitemaps, user/task flows, and wireframes.


    -Works with senior design team members to develop conceptual design concepts and instantiate design concepts in the form of detailed screen designs and learning aids (e.g., user manuals, quick reference cards, training animations).


    -Develops final artwork (e.g., buttons, icons, illustrations) for software user interfaces, hardware user interfaces, and learning aids.


    -Supports the creation of interactive prototypes to present and support usability tests of user interface design concepts.


    -Supports UX research including usability testing (local and remote), multi variant and A/B tests, heuristic analysis, contextual inquiry, ethnography, card sorting, gap analysis, and competitive benchmarks.


    -Helps development teams troubleshoot and fix UI problems.


    -Ensures that a consistent and cohesive user experience is maintained throughout project execution.


    -Supports senior design team members to help create detailed project cost estimates, plans, and schedules.


    -Guides content creators/publishers and developers in usability best practices and GUI standards.


    -Supports design reviews, style guideline development, and presentations on style standards and UX conventions.


    You should have a bachelor’s degree in interaction design, human factors engineering, visual design, graphic design, or a related field. You should be a confident presenter and speaker, and a proficient writer. As part of our team, you will contribute to user interface design activities such as conceptualizing user interface designs, designing user interface screens, designing printed learning aids, and producing style guides. Experience creating interactive prototypes is a plus. If user research is one of your interests, you may also become involved in user research and usability testing projects. You should be a team player and welcome intermittent travel within the USA and abroad (mostly Europe) to meet clients and present designs. You should be a "natural consultant" who possesses diverse technical skills, enjoys meeting new people, feels comfortable multi-tasking, and manages stress well.




    -Minimum of a Bachelor's degree in interaction design, human factors engineering, visual design, graphic design, or a related field.


    -Strong conceptual and visual design skills.


    -Strong written and verbal communication skills with a proficiency in English.


    -Experience with software user interface design is a major plus.


    -Experience with usability engineering in the medical, pharmaceutical, and/or healthcare industry is a major plus.


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