User Experience Specialist

Location US-MA-Concord
Job ID
# of Openings
Job Category
Information Technology


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Promoting safe living and working environments.

UL is a global independent safety science company with more than a century of expertise innovating safety solutions from the public adoption of electricity to new breakthroughs in areas such as sustainability, renewable energy, mobile payment security and nanotechnology. Dedicated to promoting safe living and working environments, UL helps safeguard people, products and places in important ways, facilitates trade and provides peace of mind.

UL-Wiklund, a member of the UL (Underwriters Laboratories) family of companies, is a human factors and usability engineering consulting team that specializes in the evaluation and design of medical technology. Our US team, located in Concord, Massachusetts, seeks interaction designers who can design and prototype user interfaces, as well as design learning aids such as quick reference cards and instructions for use.


UL–Wiklund works with clients to produce compelling user interfaces and user experiences. Our design support activities include conceptualizing user interfaces, developing user interface requirements, designing software user interface screens, developing interactive prototypes, and creating user interface style guides. Our design support work ranges from quick-response design exercises to full-scale user interface design programs, and involves the design of software user interfaces, hardware user interfaces, and learning aids (e.g., user manuals, quick reference cards, training animations).
Our work is concentrated in the medical industry, involving research, design, and evaluation of diagnostic and therapeutic devices as well as information management systems. Our design portfolio includes hemodialysis machines, glucose meters, insulin pumps, heart pumps, nerve stimulators, inhalers, defibrillators, X-ray systems, and multiple surgical tools. Our portfolio also includes non-medical products such as an ice cream machine, museum website, automotive diagnostic tools, and a network management software application.


Supports requirements development by analyzing target audience, objectives, user needs, and business needs.

  • Develops use scenarios, navigational structures, sitemaps, user/task flows, and wireframes.
  • Works with senior design team members to develop conceptual design concepts and instantiate design concepts in the form of detailed screen designs and learning aids (e.g., user manuals, quick reference cards, training animations).
  • Develops final artwork (e.g., buttons, icons, illustrations) for software user interfaces, hardware user interfaces, and learning aids.
  • Supports the creation of interactive prototypes to present and support usability tests of user interface design concepts.
  • Supports UX research including usability testing (local and remote), multi variant and A/B tests, heuristic analysis, contextual inquiry, ethnography, card sorting, gap analysis, and competitive benchmarks.
  • Helps development teams troubleshoot and fix UI problems.


  • Ensures that a consistent and cohesive user experience is maintained throughout project execution.
  • Supports senior design team members to help create detailed project cost estimates, plans, and schedules.
  • Guides content creators/publishers and developers in usability best practices and GUI standards.
  • Supports design reviews, style guideline development, and presentations on style standards and UX conventions.



You should have a bachelor’s degree in interaction design, human factors engineering, visual design, graphic design, or a related field. You should be a confident presenter and speaker, and a proficient writer. As part of our team, you will contribute to user interface design activities such as conceptualizing user interface designs, designing user interface screens, designing printed learning aids, and producing style guides. Experience creating interactive prototypes is a plus. If user research is one of your interests, you may also become involved in user research and usability testing projects. You should be a team player and welcome intermittent travel within the USA and abroad (mostly Europe) to meet clients and present designs. You should be a "natural consultant" who possesses diverse technical skills, enjoys meeting new people, feels comfortable multi-tasking, and manages stress well.


  • Minimum of a Bachelor's degree in interaction design, human factors engineering, visual design, graphic design, or a related field.
  • Strong conceptual and visual design skills.
  • Strong written and verbal communication skills with a proficiency in English.
  • Experience with software user interface design is a major plus.
  • Experience with usability engineering in the medical, pharmaceutical, and/or healthcare industry is a major plus.


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