Client Relationship Specialist, Food Safety

US-CA-Agoura Hills
Job ID
2017-7779
# of Openings
2
Job Category
Customer Service/Support

Overview

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Contribute to a Safer, More Secure, and More Sustainable World. At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose – to make the world a safer, more secure, and more sustainable place to live. We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market. Our integrity is woven throughout our company and shapes the way we approach and deliver our solutions. We are proud that the work we do every day has a meaningful contribution to society. We continue to build upon our legacy of trusted expertise and partnership to keep our communities safe and secure as we march forward into the future. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too.

Responsibilities

  1. Organize and coordinate assigned client account work in a timely and profitable manner.
  2. Coordinates work with the Operations team, QAU, and Business Support and other pertinent employees.
  3. Prepare client proposals, report specifications, technical information, etc.
  4. Provide technical consulting services to clients.
  5. Follow up on inquiry calls; respond to specific client inquiries promptly and professionally.
  6. Participate in trade shows and technical conferences.
  7. Work with business support to bill clients in a timely, concise, and profitable manner.
  8. Provide technical support to in-house employees as required.
  9. Maintain up to date knowledge of regulations and product expertise and utilize that knowledge to develop new business with clients.
  10. Performs other duties as directed.

Qualifications

  • University Degree in a related discipline plus generally seven years of directly related experience.
  • Familiarity with government agencies and regulations as they apply, such as: the FDA, EPA, USDA, USP etc.
  • Working knowledge of Word, Excel, Internet, Access, e-mail and other company Software programs (i.e. LIMS, Advantage, etc.)
  • Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients. Must be able to identify problems and offer workable solutions.

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