Consumer Client Services Coordinator II

Job ID
# of Openings
Job Category
Customer Service/Support


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Contribute to a Safer, More Secure, and More Sustainable World. At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose – to make the world a safer, more secure, and more sustainable place to live. We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market. Our integrity is woven throughout our company and shapes the way we approach and deliver our solutions. We are proud that the work we do every day has a meaningful contribution to society. We continue to build upon our legacy of trusted expertise and partnership to keep our communities safe and secure as we march forward into the future. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too.


Under direct supervision, manages and coordinates assigned client accounts to insure that deadlines are met, lines of communication internally and with clients are kept open and processing of work and generation of technical reports is as efficient as possibleUnder general direction, works from policies and general objectives from senior management. Interacts with all UL employees, as well as outside clients.


  1. Organize and process incoming client samples and maintain records.
  2. Resolve any sample receipt issues with clients.
  3. Communicate project schedules to clients.
  4. Prepare and complete reports for assigned clients.
  5. Contribute to program team to ensure deadlines are met.
  6. Performs other duties as directed


  • University Degree (Equivalent to Bachelor’s degree) in a related discipline plus generally one year of directly related experience.
  • Client Services experience is a plus.
  • Ability to use judgment in technical, client services, and management issues.
  • Effective computer and communication skills, written and verbal.
  • Experience with MS Word, Excel, and Access.




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