Configuration Specialist

US-TN-Franklin | US-IL-Chicago
Job ID
2017-7527
# of Openings
8
Job Category
Program/Project Management

Overview

Other companies make products. We make a difference!  Click Here

 

Contribute to a Safer, More Secure, and More Sustainable World.

At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose – to make the world a safer, more secure, and more sustainable place to live. We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market. Our integrity is woven throughout our company and shapes the way we approach deliver our solutions. We are proud that the work we do every day has a meaningful contribution to society. We continue to build upon our legacy of trusted expertise and partnership to keep our communities safe and secure as we march forward into the future. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too. 

Responsibilities

The role will work as part of a team to support and configure our software for the customer. This role will focus on the more technical elements of the Implementation which will require working knowledge of SQL and authoring of data collection forms using XML.

 

Key Tasks and Deliverables

Consultancy and support

  • Provide support to existing clients including report generation at critical times of the year
  • Advise and assist the client in maintaining and enhancing their application.
  • Configure the system as per the defined requirements using the system user interface
  • Liaison with developers for advanced configuration and development of the system
  • To build and maintain custom forms using XML/SQL build scripts
  • Work with technical teams to resolve system and configuration issues.
  • Attend customer meetings and calls as and when required as part of support, ensuring a professional image at all time

 

Training

  • Provide training to clients on existing functionality
  • Draft training documentation both generically for the system and for client-specific purposes.

Qualifications

Skills Required/Desired:

Experience: Minimum commercial experience of 2 years. Experience in software implementation and / or support. The field of Sustainability (both management and reporting) is a distinct advantage.

 

Education: The ideal candidate will be educated to degree level or equivalent.

 

Required skills, knowledge and characteristics:

  • A high level of numeracy
  • Strong working knowledge of Excel
  • Detail-oriented
  • Familiarity with web-based applications
  • Ability to learn new software applications rapidly
  • Effective communicator with good interpersonal skills as this is a customer-facing role
  • Knowledge of relational databases or technical experience is highly desirable (in particular SQL & XML)
  • Previous experience in a customer facing role within a private sector company environment

 

Personal Attributes:
• Approaches all tasks in an enthusiastic way
• Consistently high quality of work and demonstrates strong professional standards
• Results-focused, understanding what is important to customers and committed to achieving goals.
• Tenacious approach to delivery, quality of output and personal organization
• Strong communication skills - handles customer situations with thought and confidence
• Displays integrity - is sincere in own behavior and in dealings with others
• Self-motivated, recognizes own strengths and weaknesses, and is committed to personal development
• Comfortable with technical terminology.

 

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