Client Services Specialist

US-MA-Canton
Job ID
2017-7472
# of Openings
1
Job Category
Customer Service/Support

Overview

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Contribute to a Safer, More Secure, and More Sustainable World. At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose – to make the world a safer, more secure, and more sustainable place to live. We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market. Our integrity is woven throughout our company and shapes the way we approach and deliver our solutions. We are proud that the work we do every day has a meaningful contribution to society. We continue to build upon our legacy of trusted expertise and partnership to keep our communities safe and secure as we march forward into the future. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too.

Responsibilities

Responsible for establishing, maintaining, and growing client relationships by satisfying their technical needs in a professional, expeditious, and cost effective manner.

 

  • Organizes and coordinates assigned client account work in a timely and profitable manner.
  • Provides quotes, organizes and processes samples for assigned client accounts.
  • Coordinates work with the Operations team, QA and Business Support and other pertinent employees.
  • Prepares client proposals, report, specifications, technical information, etc.
  • May provide technical consulting services to clients under the direction of a senior staff member
  • Follows up on inquiry calls; respond to specific client inquiries promptly and professionally.
  • May participate in trade shows and technical conferences.
  • May work with business support to bill clients in a timely, concise and profitable manner.
  • Provides training to colleagues on their programs and processes. Also provides support to in house employees as needed.
  • Maintains up to date knowledge of regulations and product expertise for assigned clients
  • Performs other duties as directed.

Qualifications

  • University Degree (Equivalent to a Bachelor’s degree), preferably in Chemistry, Microbiology, Food Science, Engineering or a related discipline plus generally three to five years of related experience.
  • Familiarity with government agencies and regulations as they apply.
  • Working knowledge of Microsoft Office Suite.
  • Demonstrated written, oral, and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients.
  • Must be able to identify problems and offer workable solutions.

 

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