Area Field Services Manager

US-MN-Minneapolis | US-MN-Mounds View
Job ID
2017-7434
# of Openings
1
Job Category
Field Operations/Follow-Up Services

Overview

Contribute to a Safer, More Secure, and More Sustainable World. At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose – to make the world a safer, more secure, and more sustainable place to live. We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market. Our integrity is woven throughout our company and shapes the way we approach and deliver our solutions. We are proud that the work we do every day has a meaningful contribution to society. We continue to build upon our legacy of trusted expertise and partnership to keep our communities safe and secure as we march forward into the future. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too.

 

Candidate must be located in or willing to relocate to Minnesota or northern Wisconsin.

 

Manages an area of field staff in the daily operation of engineering inspection programs. Under minimal supervision, independently oversees assigned operations to achieve objectives and operational goals. Responsible for managing the delivery of service to meet customer expectations. Accountable for efficient and cost effective operations.

Responsibilities

  • Develops implements and manages tactical plans and budgets to achieve assigned objectives. Assures services are delivered in a technically competent and cost effective manner.
  • Assigns work tasks and estimates staffing requirements to meet customer needs.
  • Responsible for ensuring that all inspection and audit activities within assigned region are carried out in accordance with planned processes and/or documented procedures. Maintains proper staffing levels within region by monitoring workload demands and available resources.
  • Assures customer satisfaction by addressing any customer complaints or concerns regarding activities conducted within assigned region. Manages continuous improvement in area by developing and implementing preventive and corrective action systems.
  • Communicates and meets with clients to discuss technical issues related to factory visits or to discuss UL policies, procedures and requirements related to factory visits and the control of the UL Mark.
  • Develops and maintains an ongoing knowledge of the client base within assigned area to meet customer expectations and identify areas of expansion.
  • Integrates continuous improvement concepts and techniques into all aspects of the job. Applies organizational policies and assures adherence to departmental procedures.
  • Manages the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensuring that all policies are understood and adhered to.
  • May manage the qualification, selection and continuous relationship of subcontract Field Service professional services.
  • Performs other duties as directed.

Qualifications

  • Some University education in applied science plus some University education in business management plus 16 years related work experience
  • Detailed knowledge of third party certification inspection process
  • Detailed knowledge of the technical vocabulary common to the appropriate discipline
  • Candidate must be located in or willing to relocate to Minnesota or northern Wisconsin

Grow and Achieve. Growth and development are part of our DNA. Our working environment is a launch pad for our employees to excel. Your growth will be supported with targeted development, rewards and recognition programs, so that you can maximize your potential.

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