Software Implementation Project Manager

Job ID
# of Openings
Job Category
Program/Project Management


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Contribute to a Safer, More Secure, and More Sustainable World.

At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose – to make the world a safer, more secure, and more sustainable place to live. We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market. Our integrity is woven throughout our company and shapes the way we approach deliver our solutions. We are proud that the work we do every day has a meaningful contribution to society. We continue to build upon our legacy of trusted expertise and partnership to keep our communities safe and secure as we march forward into the future. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too. 


Reporting to the Manager of Professional Services Project Management, you will work within the Professional Services team on specific software implementation projects. This includes the planning and tracking of projects both (tactical and strategic), cost effectiveness, communication, risk analysis, quality assurance, team and vendor management, and implementation of highly visible, sensitive and multi-faceted projects. You will identify and resolve issues related to the projects and ensure assigned projects are delivered within scope, schedule, budget and quality levels are consistent with partner/customer expectations.


  • Manages multiple projects
  • Negotiates agreement on project schedule and budgets and manages engagements
  • Identifies, manages and monitors completion of deliverables
  • Schedules, tracks, and communicates client timelines both written and verbally
  • Provides management of project resources to assure quality of work and integration of resources’ work
  • Manages the technical aspects of a client engagement
  • Clearly communicates and sets client expectations
  • Demonstrates understanding of the need to manage risk issues
  • Participates in the application of the risk management process
  • Develops project working papers and documents all client interactions
  • Enters client events into Open Air software for project tracking, billing, and job cost calculations
  • Troubleshoots and resolves complex client issues
  • Follows up with clients in a timely manner
  • Resolves all escalated issues in a timely manner
  • Escalates issues within an implementation to Manager as necessary


Education and Experience

  • Bachelor’s degree, preferably in a Sustainability or IT related field
  • Experience managing multiple enterprise software implementations
  • PMP certification or Six Sigma certification would be desirable


Key Competencies

  • Excellent customer facing skills
  • Excellent written and oral communication skills
  • Independent self-starter with a can-do attitude
  • Demonstrates excellent consultative skills
  • Be Proactive-- think, plan and act ahead – anticipates problems and eliminate them before they arise




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