Implementation Group Leader

US-TN-Franklin | US-IL-Chicago
Job ID
# of Openings
Job Category
Business Development/Sales


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Contribute to a Safer, More Secure, and More Sustainable World.

At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose – to make the world a safer, more secure, and more sustainable place to live. We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market. Our integrity is woven throughout our company and shapes the way we approach deliver our solutions. We are proud that the work we do every day has a meaningful contribution to society. We continue to build upon our legacy of trusted expertise and partnership to keep our communities safe and secure as we march forward into the future. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too. 



  • Direct line-management of Senior and Lead Consultants within the team. Ideally this will be 9 consultants maximum but may flex during transition periods. This includes annual and 120-day reviews, objective setting and any pastoral care as required.
  • Leading weekly team meetings fostering sharing within the team.
  • Representing the team in any meetings as required including Start the Week and Town Hall.
  • Approval of daily timesheets and follow-up with consultants as necessary.
  • Capacity / resource planning – using the OpenAir application to ensure all upcoming tasks are assigned to effective resource.

Project oversight

  • Ensuring quality delivery across all projects led by team members.
  • Enforces standards for well thought out, maintainable, production quality code
  • Acting as escalation point for any projects not running as per client expectations. Escalating further as required.
  • Identifying any projects not running to plan and proactively addressing before the client is impacted.

Training / on-boarding

  • Deploy tailored training programs for all key members of the team to ensure their initial and continued professional development.

Identify resource requirements and work with HR / Leadership team to actively recruit where required. This may include internal as well as external sources.


Experience: Minimum commercial experience of 4 years. Experience in software implementation with a focus on technical skills is essential.

Education: The ideal candidate will be educated to degree level or equivalent.

Required skills, knowledge and characteristics:

  • A high level of numeracy
  • Strong working knowledge of Excel, Oracle, SQL databases, and XML form configuration
  • Detail-oriented
  • Familiarity with web-based applications
  • Effective communicator with good interpersonal skills as this is a customer-facing role
  • Experience leading multiple, concurrent client-facing implementations
  • Ability to effectively prioritise and execute tasks in a high-pressure environment.
  • Strong understanding of project scoping, definition of customer requirements and how best to communicate these internally
  • Strong leadership experience, leading team members across multiple projects, with the aim of achieving the overall commercial/business goals
  • Proven background in successful implementation of large technical implementations (preferably ERP systems)

Desirable skills, knowledge and characteristics:

  • Previous experience in a customer facing role within a private sector company environment
  • Ability to learn new software applications rapidly
  • Knowledge of relational databases or technical experience is a must (in particular SQL & XML)
  • Line management qualities, encouraging and supporting personal development of team members and preparing the team’s skills/knowledge to achieve the business goals effectively
  • Project management experience desirable




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