Senior Learning & Development Specialist

US-IL-Northbrook
Job ID
2017-7116
# of Openings
1
Job Category
Instructional Design/Training

Overview

This Senior Learning & Development Specialist supports sales enablement by training sales staff and management in UL’s Commercial & Industrial (C&I) Business Unit.  In collaboration with Marketing, Sales and C&I division business leaders, they are responsible for identifying training opportunities and designing product/service/solution content and curriculum for those opportunities. They coordinate with business unit or division subject matter experts to deliver content, or in some cases deliver content themselves.  They develop and use performance indicators to assess training effectiveness.  The primary focus is training on C&I services, products and solutions with secondary support of other sales skills and general topics.  They report directly to a Sales Operations Manager and indirectly to a Director of Learning & Development.

Responsibilities

  1. Conducts applicable needs assessments with sales management and staff, and other business unit leaders as applicable.
  2. Recommends potential learning and development solutions to solve internal/external sales challenges.
  3. Designs internal training programs/materials and evaluates external training programs/materials required to deliver training.
  4. Facilitates training and development programs for various levels of sales staff and management, using different learning and delivery methods.
  5. Delivers instructor led training to various levels of sales staff and management.
  6. Develops and motivates sales staff by coaching and transferring the knowledge of sales process and technology techniques.
  7. Uses key performance indicators to determine effective of training, and improve training if needed.
  8. Accomplishes other duties as directed.

Qualifications

  1. University degree (equivalent to Bachelor’s degree) in Human Resources Administration, Training, Education, Organizational Development, Instructional Design, General Business, Sales or a related field.
  2. 8+ years relevant experience
  3. Demonstrated ability to assess organizational need, administer progams and manage projects.
  4. Demonstrated ability to develop, maintain, and manage technical sales training programs.
  5. Extensive experience with a sales and marketing organizations.

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