LMS Associate

US-IL-Northbrook
Job ID
2017-7097
# of Openings
1
Job Category
Instructional Design/Training

Overview

 

We are looking for a detailed oriented team player with an appetite for learning and customer focused attitude.  Under minimal supervision, support and deploy computer-based, eLearning, instructor led and virtual courses within the Learning Management System (LMS).  Provide day to day customer support and system troubleshooting for LMS users as well as reporting and auditing assistance as directed.

 

 

Contribute to a Safer, More Secure, and More Sustainable World. At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose – to make the world a safer, more secure, and more sustainable place to live. We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market. Our integrity is woven throughout our company and shapes the way we approach and deliver our solutions. We are proud that the work we do every day has a meaningful contribution to society. We continue to build upon our legacy of trusted expertise and partnership to keep our communities safe and secure as we march forward into the future. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too.

Responsibilities

 

 

  1. Provide customer support for LMS related issues by monitoring and responding to email received in the LMS Support Mailbox.
  2. Provide technical customer support for LMS related issues by monitoring and reacting to trouble tickets received via the company helpdesk tool.
  3. Assist with maintaining online training records within the LMS.
  4. Assist with defining, developing, running and distributing training related reports to learners and managers.
  5. Perform LMS audits as directed.

Qualifications

High School graduate. Experience in computer desktop systems and software. Experience in learning and development, learning management systems, or training a plus. Comfortable and accomplished in the Microsoft suite of applications, especially Excel is required.

Demonstrated ability to work independently, and demonstrated high level organizational and multi-tasking skills in a technical environment.

Excellent communicator both oral and written.  Demonstrated strong focus on customer service is a requirement.

CRITICAL BEHAVIORS FOR SUCCESS:

The Critical Behaviors for Success applicable to this job description’s CBS role are hereby incorporated by reference into this job description. Please refer to the CBS Brochure, available on the UL Net or contact your local Human Resources representative, for more information.

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