Sales Engineer

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The Sales Engineer is the primary technical resource for the field sales force and is responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our products. The Sales Engineer position is responsible for presenting system capabilities and solution design to C-level executives, business owners, and subject matter experts.  This position is also responsible for eliciting, evaluating and documenting solution/business requirements for customer engagements.  Must be able to establish and maintain strong relationships throughout the sales cycle.


  • Responsible for assisting the sales team through development and delivery of product demonstrations (on and offsite)
  • The SE leads technical discovery and qualification meetings for prospective customers and is responsible for educating prospective customers on the benefits of our offerings, which include evaluations, presentations and proposals to take place on conference calls and/or site, visits.
  • The SE will participate with the account team to obtain customer contract acceptance and ensures final documentation of the proposed solution is complete and delivered to the post sales teams.
  • The SE is additionally responsible for developing and presenting technical sales training for the account teams.
  • Able to respond to functional and technical elements of RFIs/RFPs and other pre-sales assistance
  • Participate in sales strategy for targeting and obtaining clients
  • Managing and interpreting customer requirements - speaking with clients to understand, anticipate and meet their needs
  • Able to articulate the strengths of the product/platform when compared to competition
  • Able to convey customer requirements to Product Management teams for customer project and future software development ideas
  • Liaison between sales, support, services, product development, product management, and senior management
  • Develop and maintain demo databases including setup and configuration
  • Able to travel throughout sales territory and participate in user groups and customer advisory boards
  • Representing the product to customers and at field events such as conferences, seminars, etc.


  • Bachelor’s degree in Business Administration, Computer Science, Corporate Training or related fields.
  • Minimum 5 years sales engineering or training management experience in the Life Sciences industry providing customer presentations and training solution design requirements.
  • Knowledge of training processes and standards required by a company regulated by the FDA.
  • Previous experience within compliance-based business environments, such as Life Sciences, as well as working on business processes such as manufacturing and quality.
  • Platform knowledge – understand a packaged solution that can be tailored to client’s needs, linking to resident client systems (ERP, Quality, HR, Manufacturing, etc.)
  • Team player with company and project-oriented initiative
  • Deep experience with solution-oriented proposal building and RFP response processes.
  • Experience or demonstrated knowledge with Hardware, Software, Operating Systems, Data Connectivity, and other technical aspects related to network architectures.
  • Ability to be assertive and persuasive with prospects, clients and colleagues
  • Excellent written, verbal and presentation skills appropriate for both
  • Excellent time management skills to allocate resources across multiple projects
  • Strong individual contributor requiring minimal direct supervision and able to make decisions demonstrating sound business judgment
  • Must be willing to travel approximately 30-40%
  • Previous experience working with validated systems, particularly in the life sciences industry.  Direct experience with the ComplianceWire Learning Management System is a plus.


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