Under general supervision, supports the design of IT technology within network, communication, and hardware systems.
Performs analysis and translation of business, information, and technical requirements to achieve IT solutions that meet business needs.
Assists the development of design specifications and deliverables that support system enhancements.
SQL Server relational database management systems, stored procedures, and queries.
Monitor performance of SAAS application and take action on changes. Respond to application outages and perform routine maintenance on assigned applications. Perform routine changes as assigned and according to change management procedures.
Provide level 3 support for projects and implemented applications.
Identify, isolate, and troubleshoot issues and drive development of solutions.
Assist with capacity planning to ensure applications are scaled to meet current and projected capacities.
Maintain version, patch, and security levels, in accordance with department policies.
In depth knowledge of SAAS model and support structure