IT Technical Analyst

US-NY-Latham
Job ID
2017-5895
# of Openings
1
Job Category
Information Technology

Overview

Under general supervision, supports the design of IT technology within network, communication, and hardware systems.

 

Performs analysis and translation of business, information, and technical requirements to achieve IT solutions that meet business needs.

 

Assists the development of design specifications and deliverables that support system enhancements.

Responsibilities

  • Supports the design of IT technology within network, communication, and hardware systems
  • Performs analysis and translation of business, information, and technical requirements to achieve IT solutions that meet business needs. Supports the design and development of IT systems.
  • Assists with the development of design specifications and deliverables that support system enhancement.
  • Collects and analyzes information regarding technology processes and systems.
  • Assists the design of network infrastructure, plans, and designs. Performs capacity and resource analysis and planning.
  • Assists the planning, designing, and allocation requirements of the enterprises various telecommunications platforms.
  • Supports other technical IT functions including Data Security and Disaster Recovery.
  • SQL Server relational database management systems, stored procedures, and queries. 

  • Monitor performance of SAAS application and take action on changes. Respond to application outages and perform routine maintenance on assigned applications. Perform routine changes as assigned and according to change management procedures. 

  • Provide level 3 support for projects and implemented applications. 

  • Identify, isolate, and troubleshoot issues and drive development of solutions. 

  • Assist with capacity planning to ensure applications are scaled to meet current and projected capacities. 

  • Maintain version, patch, and security levels, in accordance with department policies.  

  • Good verbal and written communication skills, client relation skills, and the ability to work effectively in a team environment.
  • Performs other duties as directed.

Qualifications

  • University degree in Computer Science or a related discipline plus generally five years of directly related experience.
  • Working technical IT experience in area(s) of specialty.
  •  In depth knowledge of IIS, website management, installing/updating/maintaining applications installed
  • In depth knowledge of SAAS model and support structure

  • Understanding of Web technologies like HTML, XML, JavaScript, and PHP.

 

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