EMV/Payment Tier 2 Quality Support Engineer

Location US-GA-Atlanta
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On a day-to-day basis, consumers use the global payment infrastructure by purchasing goods in shops, performing online payments, or withdrawing money from ATMs UL supports many initiatives where a consumer can use a mobile phone to do in-shop and online payments. Ever used a Mobile Wallet? Together with our partners in the industry we introduce new technologies such as contactless cards, mobile payment solutions such as, tokenization, cloud-based payments.

To ensure new technologies are working correctly, UL Transaction Security tests and certifies these technologies just before they get launched to the market. UL Transaction Security is the trusted party that delivers test services to the TOP 500 financial institutes and global payment schemes.

These services apply to point-of-sale systems, smart cards, mobile handsets, banking systems, processing networks and many more systems in the world of payments, transit and mobile. UL’s expertise in payment services enables clients a faster time to market for the products, and makes UL the party to go to for innovation and trends in payment like contactless payments, mobile payments and transit solutions.




The role of the ASTREX Support/QA Engineer is a hybrid of the regular Product Support Specialist and QA Engineer roles.  Initially this role is expected to be more of the QA Engineer role with a little ASTREX Support but the role is slowly expected to evolve into more of a US Support Role for ASTREX with some QA activities when not busy with Support activities. 

  • Become an expert in ASTREX.
  • Understand UL Clients’ Business and Technical needs.
  • Provide ASTREX Clients with Tier 1 and Tier 2 technical and non-technical support for ASTREX and Cards.
  • Help Clients with “How do I?” type queries and be able to explain and clearly document resolutions.
  • Help Clients with EMV/Industry Domain type queries and be able to explain and clearly document resolutions
  • Understand the technical architecture & performance of our products and advise clients on environmental setup and performance.
  • Respond to queries from and be responsible for the US Support mailing address.
  • Triage customer issues between defects, change requests and other issues.
  • Gather all necessary information for Change Request-type issues and document for engineering.
  • Analyse payment industry specifications and other industry domain documentation in relation to customer queries.
  • Work collaboratively in an Agile environment as part of a scrum team
  • Review of requirements in respect to testability and coverage
  • Identifying and estimating test tasks required for completion of user stories
  • Creation of Test Cases from requirements and detailed payment industry specifications
  • Planning and execution of test cases and other test activities
  • Test any fixes or changes for customers.
  • Demonstrate a strategic perspective and contribute to the technology roadmap. 


Skills Required:

  • Be Professional and Empathetic towards customers.
  • Ability to travel to customer sites and present in a professional manner.
  • Confident and capable of working with developers, testers and the business.
  • Good working knowledge of Scrum.
  • Strong analytical and problem solving skills.
  • Self-motivated with the ability to prioritise, meet deadlines and manage changing priorities.
  • Flexibility and willingness to work occasionally outside of normal business hours.
  • Results focused with a strong attention to detail.



Additional skills:

  • Extensive knowledge of Card Payments.Basics of Card Issuing and Acquiring
  • Card acceptance devices – POS and ATM
  • Payment card industry standards – ISO 8583, ISO/IEC 7813, EMV
  • Payment card authorization protocols such as MasterCard, VISA, BASE24, APACS, etc.

 Education & Experience:

  • Third level qualification in Information Technology or related field.
  • Minimum 5 year’s practical experience working in a software quality assurance or payments role.
  • Excellent interpersonal skills and communication skills (oral and written), and English (oral and written).



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