Astrex Quality Support Engineer

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UL Transaction Security is a member of the UL Family of Companies. Founded in 1894, UL is a premier safety company with more than a century of proven history, leading the world in enhancing safe living and working environments, facilitating global trade and serving as a trusted source of information and knowledge. UL employs over 11,000 professionals who work in over 100 countries.


The Transaction Security division of UL extends this safety mission statement from the physical world to safety and security in the digital world. UL Transaction Security focusses on securing and certifying large, mission critical digital transaction infrastructures such as mobile, payment and ticketing networks and infrastructure.  UL provides in-depth technical advisory services, testing and certification services and accredited testing platforms to relevant stakeholders in the market. UL Transaction Security is market leader in Secure Transaction Technology. We are operating in the Finance, Government, Telecom, Healthcare and Transport sectors.


Job Description:

The role of the ASTREX Support/QA Engineer is a hybrid of the regular Product Support Specialist and QA Engineer roles.  Initially this role is expected to be more of the QA Engineer role with a little ASTREX Support but the role is slowly expected to evolve into more of a US Support Role for ASTREX with some QA activities when not busy with Support activities.


  • Become an expert in ASTREX.
  • Understand UL Clients’ Business and Technical needs.
  • Provide ASTREX Clients with Tier 1 and Tier 2 technical and non-technical support for ASTREX and Cards.
  • Help Clients with “How do I?” type queries and be able to explain and clearly document resolutions.
  • Help Clients with EMV/Industry Domain type queries and be able to explain and clearly document resolutions
  • Understand the technical architecture & performance of our products and advise clients on environmental setup and performance.
  • Respond to queries from and be responsible for the US Support mailing address.
  • Triage customer issues between defects, change requests and other issues.
  • Gather all necessary information for Change Request-type issues and document for engineering.
  • Analyse payment industry specifications and other industry domain documentation in relation to customer queries.
  • Work collaboratively in an Agile environment as part of a scrum team
  • Review of requirements in respect to testability and coverage
  • Identifying and estimating test tasks required for completion of user stories
  • Creation of Test Cases from requirements and detailed payment industry specifications
  • Planning and execution of test cases and other test activities
  • Test any fixes or changes for customers.
  • Demonstrate a strategic perspective and contribute to the technology roadmap. 


Skills Required:

  • Be Professional and Empathetic towards customers.
  • Ability to travel to customer sites and present in a professional manner.
  • Confident and capable of working with developers, testers and the business.
  • Good working knowledge of Scrum.
  • Strong analytical and problem solving skills.
  • Self-motivated with the ability to prioritise, meet deadlines and manage changing priorities.
  • Flexibility and willingness to work occasionally outside of normal business hours.
  • Results focused with a strong attention to detail.



Additional skills:

  • Extensive knowledge of Card Payments.Basics of Card Issuing and Acquiring
  • Card acceptance devices – POS and ATM
  • Payment card industry standards – ISO 8583, ISO/IEC 7813, EMV
  • Payment card authorization protocols such as MasterCard, VISA, BASE24, APACS, etc.

 Education & Experience:

  • Third level qualification in Information Technology or related field.
  • Minimum 5 year’s practical experience working in a software quality assurance or payments role.
  • Excellent interpersonal skills and communication skills (oral and written), and English (oral and written).



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