Intern - Human Factors

Location US-IL-Chicago
Job ID
# of Openings
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At UL, we know why we come to work.

Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL Solutions stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!


UL Solutions is a global independent safety science company with more than a century of expertise innovating safety solutions from the public adoption of electricity to new breakthroughs in areas such as sustainability, renewable energy, mobile payment security and nanotechnology. Dedicated to promoting safe living and working environments, UL Solutions helps safeguard people, products and places in important ways, facilitates trade and provides peace of mind.

Emergo by UL's Human Factors Research & Design (HFR&D) team is a global Human Factors consultancy with offices in Concord, MA; Chicago, IL; Utrecht, The Netherlands; Cambridge, United Kingdom; and Tokyo, Japan. Our staff consists of more than 60 human factors professionals with degrees in disciplines such as Human Factors, Biomedical Engineering, Psychology, and Industrial Design.

What you’ll learn & achieve:

Other companies make products. We make a difference! 

Promoting safe living and working environments.


Your role on our team:

As a Human Factors Intern with Emergo by UL's HFR&D team, you will explore the relationship between human beings and the systems they use. By applying principles of psychology, engineering and more, you’ll seek to understand the challenges users currently face when interacting with a product and identify opportunities to improve its safety, efficiency and ease of use. For products further along in development, you might plan and conduct tests to confirm the product can be used safely and effectively by its intended users and for its intended uses.


Your specific responsibilities might include the following tasks:

  • Supporting usability testing, field research, individual interviews, and group interviews.
  • Potentially traveling to other US cities to conduct research.
  • Assisting with the development of deliverables including usability test plans, data collection materials, usability test reports, risk analyses, user profiles, task analyses, and Human Factors Engineering (HFE) reports.
  • Analyzing quantitative and qualitative data to help evaluate client user interface designs.
  • Assisting in preparing client deliverables by reviewing test results and providing solutions to identified improvement areas.
  • Coordinating participant recruitment for usability testing.
  • Supporting the preparation of Investigational Review Board (IRB) submissions.
  • Preparing the laboratory for in-person usability testing.
  • Ensuring products have a consistent and cohesive user experience.

What makes you a great fit:

  • Classes in Human Factors Engineering or a related discipline, such as Psychology, Experience/Interaction Design, Industrial Engineering, or Biomedical Engineering.
  • Ability to communicate and present effectively.
  • Ability to prioritize and multi-task in a fast-paced, collaborative work environment.

What you’ll experience working at UL:

Mission: For UL Solutions, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 129 years and is deeply engrained in everything we do.
People: Ask any UL Solutions employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL Solutions. We’re able to deliver the best because we employ the best.
Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
Total Rewards: All full time employees at UL Solutions are eligible for bonus compensation. UL Solutions offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL Solutions contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.

Learn More:

Working at UL Solutions is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.

Curious? To learn more about us and the work we do, visit


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