Customer Success Specialist, Advisory

Location US-NY-Latham | US-IL-Northbrook | US-NY-Melville | US-WA-Vancouver | US-NC-Research Triangle Park
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General - Green Earth - Safer World

At UL, we know why we come to work.

Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!

What you’ll learn & achieve:

Works within the standard operating procedures under moderate degree of supervision within the area of expertise to promote and enable adoption and implementation of E&A products and services, evaluate and analyze customer needs, and best position UL to win renewals.

▪ Uses knowledge and relationships from guiding post-sales implementation of E&A products / services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities
▪ Coordinates post-sale activities to ensure customers are effectively adopting and utilizing software solutions
▪ Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts
▪ Builds trust, transparency, and loyalty with customer contacts; Directs feedback internally when appropriate
▪ Encourages upgrades and renewals and connects customer personnel to relevant UL personnel (account managers, Sales Executives/Inside Sales Executives, Solution Architects, delivery teams, etc.) when applicable
▪ Engages with customers to position and win renewal business
▪ Under moderate supervision, drives toward meeting post-sale and pre-renewal milestones for customer adoption of software
▪ Takes ownership of a variety of product, investment, and technical issues and ensure complete resolution from the customer’s perspective
▪ Supports implementation and fulfilment teams to deliver solution to customer post-sale
▪ Under moderate supervision, identifies frequent pain points and roadblocks to software implementation and prepares solutions
▪ Under moderate supervision, identifies opportunities for renewals and positions UL to win them
▪ Collaborates with internal resources until an issue is resolved and communicated to customer
▪ Provides input to account manager, Sales Executives/Inside Sales Executives, and Solution Architect (where appropriate) to inform renewals and sales strategy
▪ Builds an internal UL problem solving network, works under moderate guidance and engages internal personnel to problems, improve delivery, etc.

What makes you a great fit:

▪ 2+ years of related experience

▪ Bachelor’s and/or graduate degree in business, engineering, or related field
▪ Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software
▪ Previous experience in customer facing job, ideally with senior and executive-level customer contacts
▪ Business acumen and understanding of business sales processes


What you’ll experience working at UL:

Mission: For UL, corporate and social responsibility isn’t new.  Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.

People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL.  We’re able to deliver the best because we employ the best.

Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles,  you will get international experience working with colleagues around the world.

Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.

Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.


The salary range for this position is $44k - $59k  and is based upon years of experience that is commensurate with the level of the position.

All employees at UL Solutions are eligible for annual bonus compensation.  The target for this position is 35% of the base salary offered. Employees are eligible for health benefits such as medical, dental and vision; wellness benefits such as mental & financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country, for the relevant position level.  


We also provide employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours). 


Internal applicants with questions related to the Total Rewards for this position should submit a ticket via askHR for more insights.

Learn More:

Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.  


Curious? To learn more about us and the work we do, visit 


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UL is an Equal Opportunity Employer: Female/Minority/disability/Protected Veteran/Sexual Orientation/Gender Identity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. If you'd like more information about your EEO rights as an applicant under the law, please review the EEO is the Law and EEO is the Law Supplement.

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UL EEO Policy

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