Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!
Candidate will be responsible for the processing of wire and cable follow up samples. The Melville follow up sample team processes roughly 6000 follow up sample tags per year.
-Candidate must be able to cross train in all aspects of the follow up sample function from log in to completion.
-Candidate must also be able to support the different types of follow up sample work streams encountered by the group on a daily basis. These work streams include :routine samples, market surveillance samples and specialty mark integrity program samples.
-Candidate must also be able to interact with engineers as part of Flex service request creation and resolution as well as interact with our principal engineers regarding market surveillance or specialty mark integrity related samples.
-Heavy use of Labware is required as well as some use of Flex.
-Candidate must be prepared to report out at standing weekly face to face or teams meetings regarding their assigned tags and their status.
-Candidate must also be able to interact directly with customers regarding sample statuses and assist in any situations involving test results / sample returns.
• High School Diploma or GED required. Some college education preferred.
• Prior customer service or administrative experience preferred.
• Proficiency in Microsoft Office and ability to learn proprietary software.
• Strong written and oral communication skills.
• Strong organization skills and the ability to coordinate with internal and external teams.
• Ability to work independently and in a team environment
•UL has COVID-19 protocols and policies in place to ensure the safety of our employees, customers and clients. Effective November 1, 2021, the company mandates that employees are vaccinated against COVID-19 as a condition of employment (except where prohibited by law), subject to reasonable accommodation as required by law.
Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.
People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.
Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
Grow & Achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
Total Rewards: Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.
Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.
Curious? To learn more about us and the work we do, visit UL.com.
UL is an Equal Opportunity Employer: Female/Minority/disability/Protected Veteran/Sexual Orientation/Gender Identity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. If you'd like more information about your EEO rights as an applicant under the law, please review the EEO is the Law and EEO is the Law Supplement.
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