IT Senior Manager

Location US-IL-Northbrook
Job ID
# of Openings
Job Category
Information Technology


General – Green Earth – Safer World

At UL, we know why we come to work.

Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!

What you’ll learn & achieve:



  • Lead small to large scale initiatives for multiple Salesforce instances, integrations and related applications through the design, development, testing and implementation phases.
  • Manage a small team of internal and external resources to provide functional and technical support for Salesforce/PSA legacy applications.
  • Gather, translate and prioritize business requirements into end-to-end application solutions, working closely with Enterprise IT and business teams.
  • Create a playbook to onboard new groups (Mergers and Acquisition, etc.)
  • Oversee and advance audit controls/compliance and disaster recovery. Ensure new and existing applications meet security and audit requirements.
  • Evaluate new technologies and solutions.
  • Produce system design documents and refine application documentation process.
  • Establish a technical Salesforce training program to onboard new Salesforce technical staff and advance existing technical staff.
  • Represent CRM applications on the Architecture Review Board.
  • Work with other IT teams to integrate Salesforce with key applications.
  • Leverage strong analytical and problem-solving skills to solve business problems.
  • Manage the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensuring that all policies are understood and followed.
  • Performs other duties as directed.

What makes you a great fit:

What makes you a great fit:

  • University Degree in Computer Science or a related discipline
  • 10 or more years of in-depth application experience with Salesforce Sales, Service Cloud, consulting experience preferred
  • Salesforce Certified Application Architect (Data Architect, Sharing and Visibility Architect, Platform Developer and Platform App Builder), Administrator and Advanced Administrator Certifications required
  • Salesforce Sales, Service, Community (Experience) Cloud Consultant Certifications preferred.
  • Experience leading large scale successful Salesforce implementations for global enterprises
  • Agile project management experience a must have
  • Experience designing across multiple systems which may include Salesforce Sales, Service, Commerce, Experience Clouds; Oracle ERP, web applications, web services, system integration, data strategy, and reporting services.
  • Ability to thrive in a matrixed environment and adjust to changing priorities and participation in multiple projects.
  • Expert in application/solution design, configuration / system setup and documentation.
  • Highly motivated individual willing to commit to a rewarding and challenging role that requires virtual participation on the occasional weekend and after normal business hours.
  • Strong management experience along with excellent verbal and written communication skills.
  • Experience with Copado, Einstein Analytics/Tableau, Azure DevOps, Oracle CPQ, Oracle ERP, Informatica, and Marketo preferred.
  • UL has COVID-19 protocols and policies in place to ensure the safety of our employees, customers and clients. Effective November 1, 2021, the company mandates that employees are vaccinated against COVID-19 as a condition of employment (except where prohibited by law), subject to reasonable accommodation as required by law.

What you’ll experience working at UL:


  • Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.   
  • People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.   
  • Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.   
  • Grow & Achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.   
  • Total Rewards: Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.

Learn More:

Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.  


Curious? To learn more about us and the work we do, visit 


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UL is an Equal Opportunity Employer: Female/Minority/disability/Protected Veteran/Sexual Orientation/Gender Identity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. If you'd like more information about your EEO rights as an applicant under the law, please review the EEO is the Law and EEO is the Law Supplement.

Please review the following additional documents:

UL EEO Policy

Pay Transparency Statement

E-Verify Poster (English)

Right to Work Poster (English)