Senior Instructional Design & Learning Technology Services Manager

Location US-IL-Northbrook
Job ID
# of Openings
Job Category
Human Resources



At UL, we know why we come to work.

Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL Solutions stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!


The Senior Manager, Instructional Design and Learning Technology Services, reporting to the Vice President of Talent & UL University, leads strategic direction, management and execution for the design, development, and assessment of learning initiatives that improve individual performance. Leads internal team and manages offshore resourcing.

What you’ll learn & achieve:

  • Works with variety of stakeholders (business, HR, Talent & Learning) across the enterprise to understand critical business needs, analyze issues, and develop appropriate learning solutions through utilization of instructional design and technology
  • Designs and updates training content including eLearning, visual aids, interactive PDFs, videos, and other supporting materials in alignment with the enterprise and business/functional training strategies
  • Develops, creates or converts existing training/materials into effective and engaging eLearning courses and deploys the content through the LMS
  • Acts as a key consultant and subject matter expert to cross-functional partners, providing instructional design and LMS expertise, perspective, support and innovative solutions.
  • Develops and maintains governance related to enterprise-wide mandatory training (for new hires, current and acquired employees) maintaining clear criteria for inclusion and exclusion to drive a positive employee experience
  • Stays relevant and up-to-speed on industry trends and training-related, technology, activities, and advancements through self-development, research, etc.
  • Develops and maintains effective 3rd party/vendor relationships clearly outlining internal instructional design and technology requirements and helping influence the product development roadmap
  • Manages a team of on/offshore instructional designers and learning technology specialists and oversees their work activities while also executing own projects and deliverables in both areas (player/coach)
  • Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices.

What makes you a great fit:

  • University Degree (Equivalent to Bachelor’s degree) in adult learning theory including roles such as facilitation and instructional design or a related disciplines plus generally ten (10)  years experience in Instructional Design and Learning Technology domain
  • Experience effectively partnering with functional and business stakeholders around identifying and developing learning and technology solutions
  • Demonstrated experience developing on-shore and off-shore instructional design operating model 
  • Experience applying a systematic approach enhancing user experience in their training design
  • Demonstrated experience effectively using different instructional design tools – including Microsoft Office, Sway, Articulate 360, Storyline, and Adobe
  • Experience with implementing, maintaining, and troubleshooting variety of learning management systems (market and proprietary); Cloud-based preferred
  • Excellent time management skills and adherence to project timelines to balance a heavy workload while seamlessly shifting focus to deliver on changing business needs.
  • Excellent stakeholder management and influencing skills, strong change agent
  • Excellent verbal and written communication skills
  • Excellent knowledge of Excel, Word, and Power Point

What you’ll experience working at UL:

  • Mission: For UL Solutions, corporate and social responsibility isn’t new.  Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.
  • People: Ask any UL Solutions employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL Solutions.  We’re able to deliver the best because we employ the best.
  • Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles,  you will get international experience working with colleagues around the world.
  • Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
  • Total Rewards: In the US, we provide lots of great benefits for our employees are their families. From Volunteer Days off to 401k match and retirement contribution benefits to flexible work location & schedule options we look to support our employees no matter what stage in life they are experiencing. 

Learn More:

Working at UL Solutions is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.  


Curious? To learn more about us and the work we do, visit


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UL is an Equal Opportunity Employer: Female/Minority/disability/Protected Veteran/Sexual Orientation/Gender Identity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. If you'd like more information about your EEO rights as an applicant under the law, please review the EEO is the Law and EEO is the Law Supplement.

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UL EEO Policy

Pay Transparency Statement

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