Document Control Specialist

Location US-IL-Northbrook
Job ID
# of Openings
Job Category


Leadership.Global.General – 3D City – Safer World

At UL, we know why we come to work.

Thousands of us around the world wake up every day with a common purpose to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!

What you’ll learn & achieve:

JOB FUNCTION:                


As a part of Global Business Services team, supports and enhances the overall UL experience for internal and external customers. Under general supervision, provides backend support and fulfilment of tasks for Engineering and Customer Service departments such as creating or revising documents, accurately entering and managing data into multiple certification databases, and provide resolution to incoming questions. Performing special tasks as needed. 




  • Attend and complete Foundational Training, acquire process skills and meet qualification requirements.
  • Understand UL file structure, terminology and systems needed for Processing backend work.
  • Utilize system software and tools (internal and customer facing) to manage certification documents and correspondence while following appropriate Work Instructions/ SOPs.
  • Receive projects for processing/ fulfilling backend work from various functions and Industries. Review project details to ensure readiness of information to process and determine further hand-off to subsequent function/ processes as applicable at the end of project completion.
  • Demonstrate ability to analyze data post certification for discrepancies then proactively communicate with appropriate function/departments to resolve issues within a project, if any, in order to complete assigned task/project in a timely manner. While processing backend work, documents project status as needed.  Resolves problems in an expedient, professional and courteous manner.
  • Expediently manages and maintains personal request queues and email box. Attends to emails from stakeholders with sense of urgency and seeks the direction from leadership to resolve issues requiring additional help. 
  • Be a change agent, support Business Transformation efforts and continuous improvement initiatives that drives quality and efficiency.
  • Ability to work effectively with a diverse team.
  • Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices
  • Perform other duties as directed.

What makes you a great fit:

  • 1~2 years of working experience in similar role/ new graduates are welcome to apply.
  • Higher Secondary Education/ University degree or Diploma is required depending on the region.
  • Should possess basic computer knowledge and shall be well versed with MS word and should have good Keyboard skills.
  • English skills (region based) – intermediate level / should possess strong communication skills, critical thinking and interpretation skills.
  • Ability to handle repetitive day to day tasks without sacrificing quality.
  • Must work well independently and actively engage in team discussions; providing feedback when applicable.


What you’ll experience working at UL:

  • Mission For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.
  • People Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.
  • Interesting work Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
  • Grow & achieve We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
  • Total Rewards In the US, we provide lots of great benefits for our employees are their families. All employees are eligible for bonus compensation in addition to their annual salary. Many US employees are eligible to enroll in health, wellness and retirement saving benefits on day one of employment. We focus on providing employees with options for healthcare savings such as Healthcare Reimbursement Accounts and Health Savings Accounts (that UL contributes to twice per year!). We also have Employee Assistance Programs to support your mental health & wellbeing. UL offers a competitive 401k matching structure of up to 5% of eligible pay. Additionally, we invest 4% into your retirement saving fund after your first year of continuous employment. UL supports workplace flexibility based on team & business needs focused on provide employees stability – employees and managers work together to build a plan. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.

Learn More:

Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal. Curious?

To learn more about us and the work we do, visit .


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UL is an Equal Opportunity Employer: Female/Minority/disability/Protected Veteran/Sexual Orientation/Gender Identity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. If you'd like more information about your EEO rights as an applicant under the law, please review the EEO is the Law and EEO is the Law Supplement.

Please review the following additional documents:

UL EEO Policy

Pay Transparency Statement

E-Verify Poster (English)

Right to Work Poster (English)