Senior User Experience Design Manager - REMOTE

Location US-IL-Northbrook | US-NY-Latham | US-TX-Austin | US-CA-Brea | US-GA-Cumming | US-WA-Vancouver
Job ID
# of Openings
Job Category
Information Technology


Cyber.IMS.Software.Tech – People Working Computers – Secure

At UL, we know why we come to work.

Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!

What you’ll learn & achieve:

The Senior User Experience Design Manager will assemble the capabilities (people, process, financing, and technology) needed to create the ideal Internal User Experience. They will have the unique opportunity to build and implement new strategies, structures, and systems to enhance the human computer interaction within the organization.


While there are very few firm preconceived notions about this role, UL is excited by the possibilities of a team focused on the Internal User Experience and how it can make UL an Employer of Choice.


Job Responsibilities:

  • Assemble the capabilities (people, process, financing, and technology) needed to own and improve the Internal User Experience.
  • Conduct market research and competitive analysis to define, test, implement, and adjust the strategy.
  • Collaborate with other IT leaders to fulfill the IT vision of delivering a world-class integrated information and technology platform for growth to enable UL's mission.
  • Partner with Internal Stakeholders to create strategies that enhance the Internal User Experience
  • Design tools, processes, and structures to bring the strategy to life.
  • Prepare senior level executive presentations to share insights and obtain their support on the Internal User Experience initiatives.
  • Manages the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensuring that all policies are understood and followed.
  • Maintains professional contacts with other organizations, research institutions, and professional organizations.  Keeps abreast of technological changes and innovations in the information systems field. 
  • Interacts and partners with various IT vendors to provide the necessary products and services needed to meet the enterprise and business needs.
  • Benchmarking our efforts against both world class organizations in this space as well as UL’s competitors.
  • Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices


What makes you a great fit:

  • Bachelor’s Degree or greater in IT UX/UL Design, Human Computer Interaction, User Researcher or related field
  • 3-5 years of work experience in the user experience and/or Human Computer Interaction field including research, program design, measurements, and feedback gathering.
  • Strong empathy and facilitation skills to gain feedback and understand opportunities
  • Ability to think strategically and lead execution of the strategy
  • Have a startup mindset
  • Excellent verbal, written, and presentation skills
  • Project and change management skills
  • UL has COVID-19 protocols and policies in place to ensure the safety of our employees, customers and clients. Effective November 1, 2021, the company mandates that employees are vaccinated against COVID-19 as a condition of employment (except where prohibited by law), subject to reasonable accommodation as required by law.

What you’ll experience working at UL:

Mission: For UL, corporate and social responsibility isn’t new.  Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.

People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL.  We’re able to deliver the best because we employ the best.

Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles,  you will get international experience working with colleagues around the world.

Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.

Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.

Learn More:


Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.  


Curious? To learn more about us and the work we do, visit 


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UL is an Equal Opportunity Employer: Female/Minority/disability/Protected Veteran/Sexual Orientation/Gender Identity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. If you'd like more information about your EEO rights as an applicant under the law, please review the EEO is the Law and EEO is the Law Supplement.

Please review the following additional documents:

UL EEO Policy

Pay Transparency Statement

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