Customer Service Professional II

Location US-WA-Vancouver
Job ID
2022-29873
# of Openings
1
Job Category
Customer Service/Support

 

BLST.Lab – House Fire – Analyze It

At UL, we know why we come to work.


Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!

What you’ll learn & achieve:

Support and enhance the overall UL experience for Follow Up Services (FUS). No external customer contact, internal request clarification for Global UL colleagues only. Maintain complex data entry in several systems by entering new and updated customer and account information. Must work well independently and actively engage in team discussions.

  • Works to understand customer needs and Team's role in addressing those needs.
  • Prepares source data for computer entry by compiling and sorting information; establishing data entry priorities then executing updates in multiple systems.
  • Performs fast and accurate data entry of information by inputting alphabetic and numeric information utilizing standard operating procedures (SOP’s) and other work instructions.
  • Verifies existing data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; terminating files to eliminate duplication of data.
  • Tests customer and account system changes and upgrades by inputting new data and reviewing output in test environment.
  • Collaboratively manage turnaround time with team members.
  • Actively participates to continuously improve and drive quality into UL’s service to the customer.
  • Uses new tools and processes, sharing best practices and learnings with others.
  • Owns commitments and considers own impact on the team, timeline, budget and resources.

What makes you a great fit:

  • 1+ years of data analyst or data entry focused customer service experience preferred
  • Strong critical thinking and analytical skills demonstrating the ability to balance support of new initiatives as well as repetitive day to day tasks without sacrificing quality
  • Experience with Excel is required
  • Oracle - Service Contracts experience preferred
  • Demonstrated ability to respond appropriately to customer needs
  • Demonstrated ability to work effectively with a diverse Team
  • Higher Secondary Education (High School Diploma)

 

UL has COVID-19 protocols and policies in place to ensure the safety of our employees, customers and clients. Effective November 1, 2021, the company mandates that employees are vaccinated against COVID-19 as a condition of employment (except where prohibited by law), subject to reasonable accommodation as required by law.

What you’ll experience working at UL:

Mission: For UL, corporate and social responsibility isn’t new.  Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.

People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL.  We’re able to deliver the best because we employ the best.

Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles,  you will get international experience working with colleagues around the world.

Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.

Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.

Learn More:

Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.  

 

Curious? To learn more about us and the work we do, visit UL.com. 

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If you wish to request reasonable accommodation at any time, please email our Talent Acquisition team at Talent.Acquisition@ul.com.

UL is an Equal Opportunity Employer: Female/Minority/disability/Protected Veteran/Sexual Orientation/Gender Identity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. If you'd like more information about your EEO rights as an applicant under the law, please review the EEO is the Law and EEO is the Law Supplement.

Please review the following additional documents:

UL EEO Policy

Pay Transparency Statement

E-Verify Poster (English)

Right to Work Poster (English)