Remote ServiceNow HR Service Delivery Administrator

Location CA-Toronto | CA-Ontario
Job ID
# of Openings
Job Category
Information Technology


Cyber.IMS.Software.Tech – People Working Computers – Secure

At UL, we know why we come to work.

Thousands of us around the world wake up every day with a common purpose to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!

What you’ll learn & achieve:

The ServiceNow HR Service Delivery (HRSD) Administrator will be responsible for the development and ongoing administration of the HRSD tool, as well as other HR components in ServiceNow. As part of the IT Enterprise Technology Services team, you will collaborate with HR Shared Services and other business functions to ideate and implement technical enhancements that will increase efficiencies related to People and Culture processes. In this role, you will be responsible for supporting the continuous improvement of our Case Management , Knowledge Management  in ServiceNow as we modernize the HR Service Delivery Model for UL Solutions.


  • Perform daily system administration duties for ServiceNow HRSD including, but not limited to, developing & maintaining service catalog items, administrating workflows, assisting with troubleshooting & problem resolution, and testing
  • Maintain configuration of out of the box functionality including forms, record producers, groups, workflows, tasks, and reports for HRSD, in alignment with business requirements
  • Collaborate with IT to maintain the overall ServiceNow platform, ensuring platform stability and alignment
  • Lead ServiceNow HRSD enhancements from initial ideation, requirements gathering, analysis and development, through to completion and quality assurance testing. Prototype and configure desired change; develop test scripts and execute UAT; monitor and report on overall system performance
  • Build internal practice methodologies for HR; Develop system guides, user training plans and resources to drive consistency and quality of the tool
  • Provide subject matter expert level guidance to areas within the organization on ServiceNow HRSD best practices


What makes you a great fit:

  • 4+ year in the ServiceNow Platform is a must have
  • Prior system administration and development experience with the ServiceNow HRSD module
  • Experience working with different SN solutions in an global enterprise environment;
  • “Hands on” knowledge of system technical development / build or deployment activities (training, communications, system rollout) as well as system development lifecycle
  • Demonstrated organizational and time management skills
  • Superior attention to detail with excellent written and verbal communication skills
  • Enjoyment working with customers
  • Experience building applications that meet goals
  • UL has COVID-19 protocols and policies in place to ensure the safety of our employees, customers and clients. Effective November 1, 2021, the company mandates that employees are vaccinated against COVID-19 as a condition of employment (except where prohibited by law), subject to reasonable accommodation as required by law.

What you’ll experience working at UL:

  • Mission For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.
  • People Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.
  • Interesting work Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
  • Grow & achieve We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
  • Total Rewards In the US, we provide lots of great benefits for our employees are their families. All employees are eligible for bonus compensation in addition to their annual salary. Many US employees are eligible to enroll in health, wellness and retirement saving benefits on day one of employment. We focus on providing employees with options for healthcare savings such as Healthcare Reimbursement Accounts and Health Savings Accounts (that UL contributes to twice per year!). We also have Employee Assistance Programs to support your mental health & wellbeing. UL offers a competitive 401k matching structure of up to 5% of eligible pay. Additionally, we invest 4% into your retirement saving fund after your first year of continuous employment. UL supports workplace flexibility based on team & business needs focused on provide employees stability – employees and managers work together to build a plan. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.

Learn More:

Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal. Curious?

To learn more about us and the work we do, visit .


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply, or can't find a relevant opportunity?
Connect with us to keep informed about the latest UL career opportunities, tailored to your interests.

If you wish to request reasonable accommodation at any time, please email our Talent Acquisition team at

UL is an Equal Opportunity Employer: Female/Minority/disability/Protected Veteran/Sexual Orientation/Gender Identity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. If you'd like more information about your EEO rights as an applicant under the law, please review the EEO is the Law and EEO is the Law Supplement.

Please review the following additional documents:

UL EEO Policy

Pay Transparency Statement

E-Verify Poster (English)

Right to Work Poster (English)