IT Sr. Manager- Salesforce Field Service Lightening (FSL) Global Implementations - REMOTE

Location US-IL-Northbrook | US-CA-Brea | US-NY-Latham | US-TX-Austin | US-OH-Powell | US-FL-Tampa | US-NJ-Princeton | US-WA-Vancouver
Job ID
# of Openings
Job Category
Information Technology


General – Network Red Background – Safer World

At UL, we know why we come to work.

Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!

What you’ll learn & achieve:

The IT Senior Manager of Field & Inspections is responsible for the management of a major department, function, or geography within the Information Technology organization. Focuses on IT development, IT technology and/or IT business systems analysis. Develops and executes IT strategies in support of business capabilities. Manages the development and establishment of department standards and procedures. Directs and coordinates system analysis efforts to maintain and upgrade current systems. Manages hardware, software, and/or enterprise related technology.


  • Lead and implement change on a global scale as the Field based organization goes through a 3 year journey to implement Salesforce Field Service Lightening (FSL) software, data architecture and process upgrades. This effort will require a highly talented leader that can create the right roadmap to manage internal and external resources, navigate technical challenges and ensure delivery of the benefits associated with the program.


  • Be a key member of the leadership staffs for the Senior Director of Business Excellence and Senior Director and Business Leader for Project Synergy, giving you a critical voice for decision-making and success of the business’ most important programs.


  • Manages a major department, function, or geography within the Information Technology organization. Focuses on IT development, IT technology and/or IT business systems analysis.


  • Leverages technical knowledge of Salesforce Field Service Lightening (FSL) to develop long and short-range strategic operating plans for the implementation and deployment of IT Services.


  • Oversees all steps of system development life cycles to assure conformance with established standards.


  • Interfaces with other departments to establish and analyze technology service needs.


  • Provides direction and assistance to complete analysis of systems, networks,enterprise technology, software, and/or other related IT technology projects and programs.


  • Monitors and coordinates the installation of new and enhanced systems with user departments.


  • Determines the appropriate staffing for assigned IT Services. Directs the selection and training of personnel within the limits of organization administrative policy


  • Responsible for Service Level Agreements or Operational Level Agreements for assigned IT Services.


  • Manages the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensuring that all policies are understood and followed.


  • Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices.


  • Performs other duties as directed.



What makes you a great fit:

University Degree in Computer Science or a related discipline plus generally eight years of directly related experience.


Some employee management or project management experience.

Demonstrated ability to perform management functions such as: managing staff performance through development of performance standards, managing employee relations issues, identifying training needs and planning to address those needs, planning  staffing levels, assisting in long range operational planning, recommending annual  operating goals and budgets, developing strategies to achieve goals, and maintaining  budget performance.


Detailed knowledge of Salesforce Field Service Lightening (FSL). 

Detailed knowledge of the delivery of quality IT Services.


Will provide H1B Sponsorship for this role. 


What you’ll experience working at UL:

Mission: For UL, corporate and social responsibility isn’t new.  Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.

People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL.  We’re able to deliver the best because we employ the best.

Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles,  you will get international experience working with colleagues around the world.

Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.

Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.


The salary range for this position is $131,300 - $175,000 of the salary range and is based upon years of experience that is commensurate with the level of the position.


All employees at UL Solutions are eligible for annual bonus compensation.  The target for this position is 20% of the base salary offered. Employees are eligible for health benefits such as medical, dental and vision; wellness benefits such as mental & financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country, for the relevant position level.  


We also provide employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours). 


Internal applicants with questions related to the Total Rewards for this position should submit a ticket via askHR for more insights.

Learn More:

Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.  


Curious? To learn more about us and the work we do, visit 


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. If you'd like more information about your EEO rights as an applicant under the law, please review the EEO is the Law and EEO is the Law Supplement.

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