Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!
The IT Senior Manager of Field & Inspections is responsible for the management of a major department, function, or geography within the Information Technology organization. Focuses on IT development, IT technology and/or IT
business systems analysis. Develops and executes IT strategies in support of business
capabilities. Manages the development and establishment of department standards and
procedures. Directs and coordinates system analysis efforts to maintain and upgrade current systems. Manages hardware, software, and/or enterprise related technology.
Manages a major department, function, or geography within the Information
Technology organization. Focuses on IT development, IT technology and/or IT
business systems analysis.
Oversees all steps of system development life cycles to assure conformance with
Interfaces with other departments to establish and analyze technology service needs.
Provides direction and assistance to complete analysis of systems, networks,
enterprise technology, software, and/or other related IT technology projects and
Develops long and short-range strategic operating plans for the implementation and
deployment of IT Services.
Monitors and coordinates the installation of new and enhanced systems with user
Determines the appropriate staffing for assigned IT Services. Directs the selection and
training of personnel within the limits of organization administrative policy
Responsible for Service Level Agreements or Operational Level Agreements for
assigned IT Services.
Manages the performance of direct reports by defining accountabilities, establishing
performance objectives, providing feedback and guidance, and ensuring that all
policies are understood and followed.
Read and follow the Underwriters Laboratories Code of Conduct, and follow all
physical and digital security practices.
Performs other duties as directed.
University Degree in Computer Science or a related discipline plus generally eight years of
directly related experience.
Some employee management or project management experience.
Demonstrated ability to perform management functions such as: managing staff
performance through development of performance standards, managing employee
relations issues, identifying training needs and planning to address those needs, planning
staffing levels, assisting in long range operational planning, recommending annual
operating goals and budgets, developing strategies to achieve goals, and maintaining
Detailed knowledge of Salesforce Field Service.
Detailed knowledge of the delivery of quality IT Services.
UL has COVID-19 protocols and policies in place to ensure the safety of our employees, customers, and clients. Effective November 1, 2021, the company mandates that employees are vaccinated against COVID-19 as a condition of employment (except where prohibited by law), subject to reasonable accommodation as required by law.
Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.
People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.
Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.
Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.
Curious? To learn more about us and the work we do, visit UL.com.
UL is an Equal Opportunity Employer: Female/Minority/disability/Protected Veteran/Sexual Orientation/Gender Identity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. If you'd like more information about your EEO rights as an applicant under the law, please review the EEO is the Law and EEO is the Law Supplement.
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