Configuration Specialist II - REMOTE

Location US-TN-Franklin | US | US-NC-Research Triangle Park | US-IL-Northbrook | US-NY-Latham
Job ID
# of Openings
Job Category
Information Technology


General – Green Earth – Safer World

At UL, we know why we come to work.

Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!

What you’ll learn & achieve:

This exciting role as a Training and Configuration Specialist (Configuration Specialist II) will be a key member of our professional services team. You will work on the configuration and training of our e-learning LMS platform LearnShare, used by our clients to enhance their safety, health and environmental training programs. This client-facing role can be based anywhere in the United States.


What You'll Learn and Achieve:

  • Facilitate training of clients on UL’s software applications, using a variety of learning and delivery methods
  • Deliver instructor led training to various levels of employees and functions
  • Collaborate with project managers and clients to gain knowledge of training needs, and conduct and/or facilitate specific training programs
  • Responsible for determining the best methods for training sessions and training materials
  • Learn and use complex software as well as teaching all aspects of that software to others
  • Determine the requirements that are needed, including the design and evaluation of training materials that are required in order to deliver successful training programs
  • Provide clients with an engaging training experience that is relevant to their use of the application
  • Advise and assist the client in maintaining and enhancing the use of their application
  • Work with technical teams to resolve technical and configuration issues
  • Assist client with configuration of their application
  • Document engagements and assume ownership of follow-up items
  • Deliver other services as needed, which may include acting as system administrator for select clients
  • Occasional travel (less than 10%)

What makes you a great fit:

Education, Experience and Qualifications

  • University degree (Equivalent to a Bachelors degree) such as e.g. Education, Organizational Development or Instructional Design, etc. plus generally 3 years professional level experience.
  • Prior experience with software configuration or training in enterprise software administration would be a great benefit as would be experience with a learning management system.
  • Ability to adapt to the training audience and make impromptu changes to the Training Agenda as needed.
  • Detailed knowledge of training, organization development and learning practices.
  • Demonstrated ability to assess organizational needs, administer programs, and manage projects.
  • Familiar with various virtual meeting platforms i.e., Teams, GoToMeeting, Zoom
  • Impressive Communication, Presentation, and Interpersonal Skills.

UL has COVID-19 protocols and policies in place to ensure the safety of our employees, customers and clients. Effective November 1, 2021, the company mandates that employees are vaccinated against COVID-19 as a condition of employment (except where prohibited by law), subject to reasonable accommodation as required by law.

What you’ll experience working at UL:

Mission: For UL, corporate and social responsibility isn’t new.  Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.

People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL.  We’re able to deliver the best because we employ the best.

Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles,  you will get international experience working with colleagues around the world.

Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.

Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.

Learn More:

Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.  


Curious? To learn more about us and the work we do, visit 


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UL is an Equal Opportunity Employer: Female/Minority/disability/Protected Veteran/Sexual Orientation/Gender Identity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. If you'd like more information about your EEO rights as an applicant under the law, please review the EEO is the Law and EEO is the Law Supplement.

Please review the following additional documents:

UL EEO Policy

Pay Transparency Statement

E-Verify Poster (English)

Right to Work Poster (English)