ServiceNow Developer/Admin - REMOTE

Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure, and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion, and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change.

Satisfying? Yes. Exciting? Absolutely!

ServiceNow  Developer / Administrator

• Employees can work remotely
• Full-time
• Employee Type: Regular

UL Organization Description

We’re looking for a ServiceNow SecOps/Serenity Developer who is ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make our ServiceNow Enterprise Solution, work better.

Job Description

ServiceNow SecOps Developer (and Serenity EHS)
Location(s): Remote 
 
The ideal candidate is a person with significant experience in ServiceNow development to include Security Operations (SecOps), IRM/GRC, and who wants to help transform compliance, safety, and security capabilities across our enterprise. This candidate shall have experience in implementing key compliance and security solutions in ServiceNow as well as Business Analyst skill for ServiceNow. 

What you get to do in this role: 
Both technical and functional aspects of project delivery and solution delivery including: 

• Develop and configure various ServiceNow solutions: ServiceNow’s implementation of Serenity Environmental, Health & Safety (EHS), SecOps, IRM/GRC, HRSD and related integrations and processes.
• Act as a Serenity SME to answer questions from internal staff on various areas including product functionality, integrations, best practices, etc.
• Work with business, product/process owners and IT stakeholders to gather their requirements for new and existing solutions.
• Key role in requirements sessions, providing recommendations to streamline and optimize processes and align with the overall framework.
• Document detailed requirements in user stories format.
• Partner with the Sr. ServiceNow Application Architect and development team to determine the best technical solution to address the requirements.
• Develop and configure Workflows, Business Rules, UI Policies, UI Actions, Client Scripts Script Includes, and ACLs including advanced scripting of (and Angular JS)
• Develop systems integrations and process automation with external system REST APIs
• Work on implementations for Security Operations product Suite (SIR) by creating ServiceNow entities like playbooks, runbooks, flow designer flows, business rules, UI actions, UI policies, script includes, workflows, etc.

In order to be successful in this role, we need someone who has: 

• Demonstrated strong business and technical (English) communication skills (both oral and written); able to communicate complex technical concepts in a clear, detailed, and concise manner to other technical people and non-technical people.
• Hands-on experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and of working in a SaaS environment.
• 3 years of hands-on proven experience developing and implementing ITSM, IRM/GRC, SecOps, Service Portal, and HRSD solutions; demonstrated experience with Incident Management, Service Request Management, and other ITIL processes.
• Strong understanding of compliance, safety management operations, policies, governance, and security technologies: NIST, ISO, SIEM, vulnerabilities, end-point protection, breach detection, and threat management. 
• Working knowledge of various attack vectors and intrusion methodologies: DDoS, malware, phishing, brute force, APT, etc. 
• Working knowledge of common attack vectors, different classes of attacks (e.g., passive, active, insider, close-in, distributed, etc.) and general attack stages (e.g., foot printing and scanning, enumeration, gaining access, escalation or privileges, maintaining access, network exploitation, covering tracks, etc.) 
• Able to work effectively in an environment with many competing and high priority demands

 Preferred Qualifications: (Nice-to-have, not required)

• Experience implementing Serenity EHS in ServiceNow.
• ServiceNow Certification a plus
• ITIL Foundation Certified

UL has COVID-19 protocols and policies in place to ensure the safety of our employees, customers, and clients. Effective November 1, 2021, the company mandates that employees are vaccinated against COVID-19 as a condition of employment (except where prohibited by law), subject to reasonable accommodation as required by law.

Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure, and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.

People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.

Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.

Grow & achieve: We learn, work, and grow together with targeted development, reward, and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.

Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.

Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns.

This is our every day. This is our normal.

Curious? To learn more about us and the work we do, visit UL.com