IT Senior Manager - Testing Center of Excellence, (TCoE) REMOTE

Location US-IL-Northbrook
Job ID
# of Openings
Job Category
Information Technology


E&A.Software.Tech - Touch Screen - Test It

At UL, we know why we come to work.

Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure, and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion, and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change.


Satisfying? Yes. Exciting? Absolutely!

What you’ll learn & achieve:

The Testing Center of Excellence Lead provides strategic leadership, oversight and operational sustainability for UL’s enterprise testing methodologies, automation, and functions, ensuring the highest quality delivery of strategic technology projects. 


This role will be responsible for designing, developing, and implementing a Testing Center of Excellence (TCoE), which includes  an enterprise-wide end-to-end test strategy framework, standardized test architecture, associated methodologies and process architecture, test planning for strategic/complex initiatives, test automation and test environment strategy.

  • Collaborates with business stakeholders and IT colleagues to establish and analyze testing needs.
  • Designs and establishes the policies, procedures and best practices governing the overall approach for the enterprise test management function and test environments within UL. 
  • Works with IT and Business Management to ensure testing strategies and master test plans are defined to support overall testing objectives and communicated to meet business/enterprise needs.  
  • Navigates the IT organization effectively – knows where, how, when and with whom to interact to drive results around test and validation management.
  • Owns the overall quality of IT services and solutions for the program.  
  • Plays a leadership role in the design, development and implementation of testing and automation components. 
  • Works closely with developers and end users throughout the Solution Delivery Lifecycle (SDLC) to assure developed products conform to requirements and design and will meet the needs of the users. 
  • Communicates to executives’ resource and process needs to ensure testing standards are in line with customer, IT, and industry standards. 
  • Communicates testing progress as well as associated risks, issues, and contingencies.
  • May provide strategic planning analysis concerning staffing needs on short, medium- and long-term basis, based on large scale program and special dedicated project test requirements. 
  • Collaborate with UL leadership and teams to continually improve and enforce QA processes, standards, and metrics for various types of projects.
  • Leverage UL IT metrics to ensure quality, timely and consistent delivery for the area 
  • Responsible in partnership with the IT PMO, EPMO, Enterprise Technology, Release and Deployment and IT Change Management leads for planning, scheduling, and controlling the movement of components from test to production environments. 
  • Focuses on developing talent and building a high performing test management team as well as identifying new avenues for developing talent. 
  • Collaborate with other IT leaders to fulfill the IT vision of delivering a world-class integrated information and technology platform for growth to enable UL's mission.
  • Ability to work with executive levels of leadership with critical timelines and commitments.
  • Manages the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensuring that all policies are understood and followed.
  • Self-driven and motivated.

What makes you a great fit:

  • University Degree in Computer Science or a related discipline, plus generally five+ years of directly related TCoE experience.
  • Experience setting up a TCoE (preferred) or running one
  • Experience with building the strategy and defining KPIs
  • Knowledge of current testing automation tools
  • Great communication skills
  • Some employee leadership and process management experience, as well as Release and Deployment process experience and how it relates to Testing
  • Assisting in long range operational planning
  • Recommending annual operating goals and budgets
  • Developing strategies to achieve goals
  • Maintaining budget performance
  • Detailed knowledge of the delivery of a TCoE, an effective and implementable strategy and sustainable support plan  
  • Demonstrated ability to perform management functions such as:
    • Managing staff and vendor relationships
    • Development of performance standards
    • Managing employee relations issues
    • Identifying training needs and planning to address those needs
    • Planning staff levels

UL has COVID-19 protocols and policies in place to ensure the safety of our employees, customers, and clients. Effective November 1, 2021, the company mandates that employees are vaccinated against COVID-19 as a condition of employment (except where prohibited by law), subject to reasonable accommodation as required by law.


What you’ll experience working at UL:

Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure, and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.


People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.


Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.


Grow & achieve: We learn, work, and grow together with targeted development, reward, and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.


Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.

Learn More:

Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns.


This is our every day. This is our normal.


Curious? To learn more about us and the work we do, visit


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UL is an Equal Opportunity Employer: Female/Minority/disability/Protected Veteran/Sexual Orientation/Gender Identity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. If you'd like more information about your EEO rights as an applicant under the law, please review the EEO is the Law and EEO is the Law Supplement.

Please review the following additional documents:

UL EEO Policy

Pay Transparency Statement

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