Workforce Management Lead

Location US-IL-Northbrook | US-TX-Austin | US-MA-Boston | US
Job ID
# of Openings
Job Category
Information Technology


LHS – Medical Devices – Analyze it

At UL, we know why we come to work.

Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!


Emergo by UL is comprised of two consulting businesses focused on supporting many of the world’s leading medical device and pharmaceutical manufacturers globally. The Human Factors Research & Design (HFR&D) team is an industry leader in providing user research, user interface design, usability testing and other human factors consulting services to its clients in areas such as drug-delivery products, critical care devices, robotic-assisted surgical systems, medical software, and laboratory instruments. Emergo is a leading regulatory consulting business specializing in global medical device and IVD compliance with comprehensive solutions, both consulting and software based, designed to help medical device companies achieve and maintain global regulatory compliance and commercial success.

What you’ll learn & achieve:

The Workforce Management Lead role is a critical one, as this individual will be the primary contact point for (1) HFR&D sales personnel selling and scoping future projects, and (2) subject matter experts (SMEs)/project leaders once a project is accepted and ready to be scheduled. The Workforce Management Lead will communicate daily with several team members to obtain and maintain a clear understanding of sales opportunity pipeline and existing work on hand to ensure proper staffing and capacity planning based on team member availability and skills and customer needs.


The Workforce Management Lead will work in partnership with the senior leadership of the HFR&D consulting team, as well as leaders of other consulting teams within the division. This position supports multiple internal stakeholders: technical SMEs/project leaders, project managers, and the HFR&D and division leadership teams. This position also indirectly serves all HFR&D customers by helping to optimize the team’s capacity and resource allocations to meet customer needs and allocate staff to projects in an appropriately effectively.


Optimal resourcing decisions are central to the successful development and retention of the teams. The Workforce Management Lead will develop unique insights into our business and our core internal stakeholders, and will be a prime candidate to lead key internal organizational projects related to capacity planning, resource allocation tool development, and other aspects of our work.

Our environment is dynamic and ever-changing, moving at a fast pace alongside our client’s evolving needs. The global Resource Planning team consists of resource planning professionals and former consultants who understand the sense of urgency that is synonymous with consulting. This is a fast-paced role where consultants are highly utilized and may frequently work on multiple projects in a client driven, results-oriented environment. The pressure is high to resolve resourcing demands quickly, find creative solutions, and make autonomous decisions. This role reports to the Director of Operations for Product Lifecycle.

Key Responsibilities:

We are looking for an individual who can identify and resource consultants to client projects, business development opportunities, thought leadership activities, and internal initiatives in a fast-paced environment.


Within the first 3-6 months, the Workforce Management Lead will focus on the following:

  • Receive, organize, and respond promptly to several requests per day from sales personnel and SMEs regarding HFR&D consulting opportunities and support requests.
  • Collaborate effectively with global Resource Planning team colleagues to deploy SMEs / HFR&D team members in a manner that optimizes overall productivity while supporting team members’ individual development objectives.
  • Engage with the principals and other senior leaders to understand, plan for, and ultimately meet the resourcing demands of their pipeline.
  • Monitor and communicate current and near-term delivery capacity.
  • Create, maintain, and manage skills and competency matrices as necessary to support appropriate and efficient resource allocation.
  • Serve as initial point of escalation to resolve resource planning conflicts.

After 3-6 months, we expect the Workforce Management Lead's responsibilities to expand and progress to include the following broader responsibilities, in addition to the above:

  • Leveraging pipeline and work on hand data, flag resourcing capability gaps to the senior leadership as an input to hiring.
  • Work with other members of the Operations Team and business to retrieve relevant, and necessary data for various Capacity Planning initiatives.
  • Act as the operational lead for capacity planning and own the analytics to enable appropriate resource planning and utilization monitoring by business leaders.
  • Work with Operations Director and P&L Leaders to develop and implement operating unit wide capacity and resource planning strategy and governance.
  • Develop and maintain resource planning and reporting tools that will guide strategic decisions and uncover optimization opportunities.
  • Serve as Process Business Administrator for key resource assignment, planning, and time reporting in division business applications, such as PSA.
  • Work on/lead internal projects with team members from the client-facing, HR, Finance, Operations and other internal functions.

What makes you a great fit:

  • Bachelors degree or equivalent.
  • Prior consulting experience in a professional service environment.
  • Proven problem-solving skills and high attention to detail.
  • Strong written and verbal communication skills.
  • Ability to build strong business relationships and influence key stakeholders at all levels within the business.
  • Excellent team-based interpersonal skills, as well as the ability to work independently.
  • Ability to demonstrate determination, diplomacy, and resilience.
  • Ability to rapidly assimilate multiple types of information from a variety of sources for effective decision making.
  • Ability to quickly learn and adapt to different software tools and systems.
  • Prior experience of resource management in a management consulting environment is a plus.
  • Salesforce, Oracle, PSA, and PowerBI experience is a plus.
  • Proficient in Microsoft Office applications.
  • Experience in life science consulting is a plus.

UL has COVID-19 protocols and policies in place to ensure the safety of our employees, customers and clients. Effective November 1, 2021, the company mandates that employees are vaccinated against COVID-19 as a condition of employment (except where prohibited by law), subject to reasonable accommodation as required by law.

What you’ll experience working at UL:

Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.
People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.
Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.

Learn More:

Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.

Curious? To learn more about us and the work we do, visit


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UL EEO Policy

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