Senior Manager Master Data Governance-Hybrid

Location US-IL-Northbrook
Job ID
# of Openings
Job Category
Information Technology


General – Network Red Background – Safer World

At UL, we know why we come to work.

Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!

What you’ll learn & achieve:

Leadership of the Global Customer Master process stream within the organization and more specifically within the Global Business Services organization. The scope of this position includes design of end-to-end transaction processes and management of related service delivery (execution). The position is responsible for strategy formulation, organization design, and prioritization of all related initiatives and decisions regarding people, process, and technology:


  • From a service delivery perspective, the position has management responsibility for the internal customer master and accountability, assuring that all operating objectives are achievable. This includes not only day to day operational responsibility, but also planning and execution of transition of customer data to the single master data repository. Finally, the position, in collaboration with key stakeholders, identifies opportunities to deliver new value added services where appropriate. These new services could include vertical extension of scope into thought and knowledge based work, as well as horizontal expansion across geography or internal functions.
  • As global process owner, the position oversees the design, development, and deployment (to the greatest extent possible) of standard global processes across the UL Globe. The position provides stewardship, in collaboration with other key stakeholders, to assure that quality, operating, financial, and customer satisfaction objectives are achievable. The position approves, documents and communicates any approved exceptions from standards.

Role Description:

  • Leads, plans, and coordinates work teams to ensure effective performance. Works with the team to determine root cause for discrepancies, correct processes and implement change.
  • Ensure all data governance policies are correctly documented, followed and reported and that issues are promptly addressed.
  • Develops and continually assesses work processes to identify opportunities to automate, minimize error and maximize productivity.
  • Manage, coach and support development of all team members
  • Communicate and monitor adherence to performance standards, addressing performance issues
  • Develop process and procedures for new customer processes as needed
  • Develop and distribute training for customer creation and new processes as needed
  • Work with legal and functional leads for Export Control Process
  • Integration acquisition legacy data into Oracle working with appropriate teams to include all appropriate information in timely matter
  • Work with Internal Audit, IT interface leads to ensure adequate control environment.
  • Establish and maintain accurate and up-to-date desktop procedures and ensure teams follow operational procedures that provide control and operational flexibility and appropriately protect the company’s assets
  • Build a culture of high performance, healthy collaboration and rapid development by setting high expectations for staff, providing opportunities for development, personally providing feedback and coaching to teammates, and recognition/reward for high performance

What makes you a great fit:

  • Bachelor’s degree, MBA preferred
  • Rich Master Data Management experience with at least 5 years in a leadership role
  • Experience with Oracle, Informatica or other major ERP system
  • Experience in leading process excellence and performance improvement, six sigma training or similar experience preferred
  • Exceptional communication skills – both written and verbal.
  • Able to work effectively at all levels in an organization and influence others and move toward a common vision or goal
  • Problem solving and root cause identification skills
  • UL has COVID-19 protocols and policies in place to ensure the safety of our employees, customers and clients. Effective November 1, 2021, the company mandates that employees are vaccinated against COVID-19 as a condition of employment (except where prohibited by law), subject to reasonable accommodation as required by law.

What you’ll experience working at UL:

  • Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.
  • People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.
  • Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
  • Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
  • Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.


Learn More:

Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.


Curious? To learn more about us and the work we do, visit



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UL is an Equal Opportunity Employer: Female/Minority/disability/Protected Veteran/Sexual Orientation/Gender Identity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. If you'd like more information about your EEO rights as an applicant under the law, please review the EEO is the Law and EEO is the Law Supplement.

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UL EEO Policy

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