Client Services Specialist

Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centred on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!

As our global footprint continues to grow, we are looking for a Client Services Specialist to join our team in Canton, MA!

• Organize and coordinate assigned client account work in a timely and profitable manner
• Collaborate and coordinate with Operations, Support Services, Quality Assurance, Sales, Business Development and other affiliated stakeholders to ensure that clients experience superior service
• Prepare client proposals, report specifications, technical information, etc
• Provide technical consulting services to clients directly and/or through coordination with internal technical team
• Follow up on inquiry calls; respond to specific client inquiries promptly and professionally
• Participate in trade shows and technical conferences when necessary
• Work with business support to bill clients in a timely, concise, and profitable manner
• Provide technical support to in house employees as required
• Maintain up to date knowledge of procedures, client requirements, and technical subject matter and utilize that knowledge to provide superior service and manage programs
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.

• High School Diploma/GED equivalency required plus generally one year of directly related experience. Coursework in a scientific field preferred. 
• Familiarity with industry associations, technical committees, industry best practice which would add value for client program management.
• Working knowledge of Word, Excel, Internet, Access, e-mail and other company Software programs (i.e. LIMS, Advantage, etc.)
• Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients. Must be able to identify problems and offer workable solutions
• UL has COVID-19 protocols and policies in place to ensure the safety of our employees, customers and clients. Effective November 1, 2021, the company mandates that employees are vaccinated against COVID-19 as a condition of employment (except where prohibited by law), subject to reasonable accommodation as required by law.

• Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.
• People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.
• Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
• Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
• Total Rewards: Competitive Remuneration, annual bonus, flexible working arrangements and home office options, 25 days annual paid leave, plus a strong commitment to corporate responsibility and sustainability efforts. All employees receive 2 Volunteer Days off per year to spend participating in an array of volunteer activities.

Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.