Manager-Global Process Owner (Credit)

Location US-IL-Northbrook
Job ID
# of Openings
Job Category


Leadership.Global.General – 3D City – Safer World

At UL, we know why we come to work.

Thousands of us around the world wake up every day with a common purpose to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!

What you’ll learn & achieve:

Reporting to the Director GPO Order-to-Cash, this person will lead the Global Credit process stream within the organization and more specifically with the Global Order-to-Cash organization. The scope of this position includes design of credit processes, management of related service delivery (execution), and oversight of enabling technology decisions. The position is responsible for organization design, resource management, control process management and prioritization of all related initiatives and decisions regarding people, process, and technology:


- From a service delivery perspective, the position has management responsibility for the Credit organization and accountability, assuring that all operating and financial objectives are achieved. This position evaluates, recommends and implements the process changes and/or new services. Finally, the position, in collaboration with key stakeholders, identifies opportunities to deliver most cost-efficient services where appropriate.


- As global process owner, the position oversees the design, development, and deployment (to the greatest extent possible) of standard global processes across the UL Globe. The position provides partnership, in collaboration with other key stakeholders, to deliver services meet agreed service level and customer expectation. The position approves, documents and communicates any approved exceptions from standard processes and policies.


- The position evaluates, recommends, prioritizes, and oversees deployment of relevant enabling technology. This will include identification of emerging software tools, feasibility evaluation (economic and operational), coordination of deployment and change management.


The role will require travel as it is a global role.


What makes you a great fit:

  • Bachelor’s degree in Finance related
  • 8+ years of experience managing a client-service oriented operational function with experience in management of medium corporate initiatives/projects, strategic thinking, relationship management, financial budgets and processes and recruiting, developing, coaching and monitoring employees
  • Experience overseeing performance of global team members
  • Strong execution and leadership skills with the ability to understand the issues which global Credit Organization is facing today, with the ability to implement process improvement initiatives which optimize operating efficiency.
  • Experience in leading process excellence and performance improvement, six sigma training or similar experience preferred
  • Exceptional communication skills
  • Able to work effectively at all levels in an organization and influence others and move toward a common vision or goal
  • Problem solving and root cause identification skills
  • Experience with managing leaders of others (managers\supervisors)
  • UL has COVID-19 protocols and policies in place to ensure the safety of our employees, customers and clients. Effective November 1, 2021, the company mandates that employees are vaccinated against COVID-19 as a condition of employment (except where prohibited by law), subject to reasonable accommodation as required by law.


What you’ll experience working at UL:

  • Mission For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.
  • People Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.
  • Interesting work Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
  • Grow & achieve We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
  • Total Rewards In the US, we provide lots of great benefits for our employees are their families. All employees are eligible for bonus compensation in addition to their annual salary. Many US employees are eligible to enroll in health, wellness and retirement saving benefits on day one of employment. We focus on providing employees with options for healthcare savings such as Healthcare Reimbursement Accounts and Health Savings Accounts (that UL contributes to twice per year!). We also have Employee Assistance Programs to support your mental health & wellbeing. UL offers a competitive 401k matching structure of up to 5% of eligible pay. Additionally, we invest 4% into your retirement saving fund after your first year of continuous employment. UL supports workplace flexibility based on team & business needs focused on provide employees stability – employees and managers work together to build a plan. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.

Learn More:

Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal. Curious?

To learn more about us and the work we do, visit .


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UL is an Equal Opportunity Employer: Female/Minority/disability/Protected Veteran/Sexual Orientation/Gender Identity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. If you'd like more information about your EEO rights as an applicant under the law, please review the EEO is the Law and EEO is the Law Supplement.

Please review the following additional documents:

UL EEO Policy

Pay Transparency Statement

E-Verify Poster (English)

Right to Work Poster (English)