Market Surveillance Manager

Location US-IL-Northbrook
Job ID
# of Openings
Job Category


General – Green Earth – Safer World

At UL, we know why we come to work.

Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!

What you’ll learn & achieve:

Manages the global operation of the Market Surveillance Department. Develops and implements procedures to ensure the appropriate investigation of product incident reports and the resolution of complaints about the safety and integrity of UL product certifications. Ensures that corrective actions are implemented to reduce the probability of reoccurrence of identified safety issues.


  • Develops industry/discipline specific strategic plans, goals, and budgets for the department.
  • Develops and implements processes and procedures to investigate reports where the non-compliance or failure of UL certified products is alleged.
  • Ensures the product incident report investigations are accurate, consistent and complete when carried out at any organizational facility.
  • Develops and implements procedures to improve the process for investigation of product incident reports.
  • Consults with customers to enhance procedures and processes to increase the level of manufactured products complying with UL requirements.
  • Identifies safety and quality control issues resulting from product incident reports and develops and implements recommendations to address them.
  • Works with industry groups and UL Standard Technical Panels to resolve specific standard and industry wide product safety issues.
  • Communicates with external groups, such as government and regulatory agencies on issues of public safety related to market and conformity surveillance activities.
  • Directs the implementation of department strategies by gathering and evaluating input from customers, regulatory authorities, management, staff and other appropriate constituent sources.
  • Manages the performance of direct reports by defining accountabilities, establishing performance objectives, providing career counseling, feedback and guidance, and ensuring that all policies are understood and adhered to.
  • Performs other duties as directed.


What makes you a great fit:


  • University Degree (Equivalent to a Bachelor's degree) in Engineering, Engineering Technology, Industrial Technology, Manufacturing Technology or a related field
  • Minimum of twelve years direct experience in manufacturing, quality control processes, market surveillance, and standards development, and at least five years of relevant management/leadership experience.
  • Demonstrated ability to effectively manage departmental objectives, staffing and budget.
  • Detailed knowledge of manufacturing and the quality control processes.
  • Detailed knowledge of quality control and manufacturing issues, trends and problems.
  • Detailed understanding of ULs safety testing and certification services and strategic initiatives, plans and programs.
  • UL has COVID-19 protocols and policies in place. Business related travel on behalf of UL requires proof of COVID-19 vaccination.

What you’ll experience working at UL:


  • Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.
  • People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.
  • Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
  • Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
  • Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.


Learn More:


Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.


Curious? To learn more about us and the work we do, visit



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UL is an Equal Opportunity Employer: Female/Minority/disability/Protected Veteran/Sexual Orientation/Gender Identity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. If you'd like more information about your EEO rights as an applicant under the law, please review the EEO is the Law and EEO is the Law Supplement.

Please review the following additional documents:

UL EEO Policy

Pay Transparency Statement

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Right to Work Poster (English)