Software Implementation Project Lead - Remote

Location US-NY-Latham
Job ID
2021-25664
# of Openings
1
Job Category
Software Development

 

General – Network Red Background – Safer World

At UL, we know why we come to work.

Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!

What you’ll learn & achieve:

Under minimal supervision, Software Implementation Project Lead is responsible for the implementation of software solutions for clients. Interacts closely with the client to define the project parameters and develops documentation. Translates customer requirements into specific plans, tasks, and deliverables.

 

  • Manages and facilities all customer interactions and communications during the project implementation.
  • Provides regular and timely reporting of project progress to project team and project sponsors.
  • Addresses incidents of customer dissatisfaction and assists with a timely resolution. This includes utilizing escalation paths if necessary and keeping the customer informed.
  • Provides assistance in resolving customer invoice disputes of products and services.
  • Manages overall project cost, quality, and performance.
  • Works with assigned resources and managers to develop and coordinate deliverables and deadlines.
  • Maintains internal project status documentation, issue reporting, and financials.
  • Analyses customer business process for improvement and incorporation into the application development.
  • Manages the performance of direct reports by developing accountabilities, establishing performance objectives, providing career counseling, feedback and guidance and ensuring that all policies are understood and adhered to.
  • Performs other duties as directed.

What makes you a great fit:

  • University Degree (Equivalent to Bachelors degree) in Information System Management, Computer Science, or a related discipline plus generally six years of experience in project management and software implementation.
  • Strong analytical and problem solving skills.
  • Experience with project management related software packages.
  • Strong technical background including: Basic database principles, Microsoft technologies, system analysis and design, ERP, software configuration and application troubleshooting.
  • Travel - 25% (includes international travel)
  • UL has COVID-19 protocols and policies in place. Business related travel on behalf of UL requires proof of COVID-19 vaccination
  • UL has COVID-19 protocols and policies in place to ensure the safety of our employees, customers and clients. Effective November 1, 2021, the company mandates that employees are vaccinated against COVID-19 as a condition of employment (except where prohibited by law), subject to reasonable accommodation as required by law

What you’ll experience working at UL:

  • Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.   
  • People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.   
  • Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.   
  • Grow & Achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.   
  • Total Rewards: Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.

Learn More:

Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.  

 

Curious? To learn more about us and the work we do, visit UL.com. 

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If you wish to request reasonable accommodation at any time, please email our Talent Acquisition team at Talent.Acquisition@ul.com.

UL is an Equal Opportunity Employer: Female/Minority/disability/Protected Veteran/Sexual Orientation/Gender Identity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. If you'd like more information about your EEO rights as an applicant under the law, please review the EEO is the Law and EEO is the Law Supplement.

Please review the following additional documents:

UL EEO Policy

Pay Transparency Statement

E-Verify Poster (English)

Right to Work Poster (English)