Configuration Specialist II

Location US-TN-Franklin
Job ID
# of Openings
Job Category
Information Technology


Legal.Cyber.Tech.Software.IMS – Woman with Computer - Build It

At UL, we know why we come to work.

Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!

What you’ll learn & achieve:

This exciting role as a Configuration Specialist II, will work as part of a team to support and configure our software for the customer. This role will focus on the more technical elements of the Implementation.

  • Serve as Lead Configuration Specialist on complex implementation projects
  • Serve in a Mentor role to other Configuration Specialist on the team for both technical and professional skills development
  • Provide support to existing clients including report generation at critical times of the year
  • Advise and assist the client in maintaining and enhancing their application.
  • Author Functional Specification documents based on client requirements
  • Configure the system as per the defined requirements using the system user interface
  • Liaison with Product Management for advanced configuration and development of the system
  • To build and maintain custom forms using XML/SQL build scripts
  • Work with technical teams to resolve system and configuration issues.
  • Attend customer meetings and calls as and when required as part of support, ensuring a professional image at all time


  • Provide training to clients on existing functionality
  • Draft training documentation both generically for the system and for client-specific purposes.

What makes you a great fit:

Experience: Minimum commercial experience of 5 years. Experience in software implementation and / or support required. Experience in the field of Healthcare is a distinct advantage.


Education: The ideal candidate will be educated to degree level or equivalent.

  • Required skills, knowledge and characteristics:
  • A high level of numeracy
  • Strong working knowledge of Excel required
  • Detail-oriented
  • Familiarity with web-based applications
  • Ability to learn new software applications rapidly
  • Effective communicator with good interpersonal skills as this is a customer-facing role
  • Knowledge of relational databases or technical experience is highly desirable (in particular SQL & XML)
  • Previous experience in a customer facing role within a private sector company environment required


What you’ll experience working at UL:

  • Mission: For UL, corporate and social responsibility isn’t new.  Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.
  • People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL.  We’re able to deliver the best because we employ the best.
  • Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles,  you will get international experience working with colleagues around the world.
  • Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
  • Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.

Learn More:

Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.  


Curious? To learn more about us and the work we do, visit 


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UL is an Equal Opportunity Employer: Female/Minority/disability/Protected Veteran/Sexual Orientation/Gender Identity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. If you'd like more information about your EEO rights as an applicant under the law, please review the EEO is the Law and EEO is the Law Supplement.

Please review the following additional documents:

UL EEO Policy

Pay Transparency Statement

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Right to Work Poster (English)