Technical Writer

Location US-MA-Concord
Job ID
# of Openings
Job Category


General – Network Red Background – Safer World

At UL, we know why we come to work.

Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!


Emergo by UL’s Human Factors Research & Design (HFR&D) team is a global Human Factors Engineering (HFE) consultancy with offices in Concord, MA; Chicago, IL; Utrecht, The Netherlands; Cambridge, United Kingdom; and Tokyo, Japan. Emergo by UL's HFR&D staff consists of nearly 70 human factors research and design professionals with degrees in disciplines such as human factors, engineering, psychology, and design. Note that Emergo by UL is the advisory services (consulting) division of UL (formerly Underwriters Laboratories), which has been a product safety innovator and leader since its founding in 1894.

What you’ll learn & achieve:

Emergo by UL’s HFR&D team is an industry leader in providing user research, user interface design, usability testing and other human factors consulting services to its clients. Many of the world’s leading medical device and pharmaceutical manufacturers rely upon our services to produce safe and satisfying products and get them launched. Our work involves the research, design, and evaluation of the user interfaces of medical devices, pharmaceutical devices, diagnostics and laboratory instruments. Our research and design portfolio include products and systems such as robotic surgery systems, imaging devices, autoinjectors, inhalers, ventilators, mobile medical apps, laboratory instruments and in vitro diagnostic devices. Our portfolio of work also includes non-medical products such as consumer products, automotive diagnostic tools, and software applications.

We are looking for an eloquent, persuasive writer to join our team.

This individual’s primary responsibilities will include gathering project information from technical team members; writing business proposals according to the company's guidelines, exemplars, and policies; and delivering the proposal to the appropriate team member (e.g., sales specialist, technical team member).

To be successful as a technical writer, you should be articulate, have excellent written communication skills, and be motivated and able to work to meet deadlines. You should be consistent, responsive, and detail-oriented, and able to write in a factual, compelling, and convincing manner. You will be asked to support the team by doing the following:

  • Prepare short and long-form business proposals based on input from (1) subject matter experts (i.e., consultants) and sales personnel, and (2) using the consulting team’s proposal content management system
  • Accept feedback on draft written materials and revise effectively in accordance with the feedback
  • Ensure proposals are clear, compelling, and consistent with team standards and procedures
  • Use graphics, tables, and other information formats to complement written material
  • Integrate pricing information (provided by technical team members) into proposals
  • Update the proposal content management system
  • Mentor technical staff members on effective writing

What makes you a great fit:

  • Associate’s or Bachelor's Degree, or equivalent, in technical writing, communications, journalism, English, or a related field
  • Ability to write content efficiently and in an engaging, persuasive, professional, and credible manner
  • Professional level, fluent English (reading, writing, speaking)
  • Eagerness to learn and write in general accordance with the consulting team’s preferred style (e.g., active voice, concise)
  • Strong interpersonal skills and demonstrated ability to work with people of different backgrounds and working styles
  • Excellent computer and organizational skills, as well as superb attention to detail
  • Strong proficiency using MS Word, MS Excel, and MS PowerPoint
  • Prior experience as a grant writer and prior work with design and/or engineering professionals are a plus.

What you’ll experience working at UL:

  • Mission For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 127 years and is deeply engrained in everything we do.
  • People Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.
  • Interesting work Every day is different for us here as we eagerly anticipate the next innovation that our customer s create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
  • Grow & Achieve We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
  • Total Rewards Total Rewards All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.

Learn More:

Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.

Curious? To learn more about us and the work we do, visit


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UL is an Equal Opportunity Employer: Female/Minority/disability/Protected Veteran/Sexual Orientation/Gender Identity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. If you'd like more information about your EEO rights as an applicant under the law, please review the EEO is the Law and EEO is the Law Supplement.

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UL EEO Policy

Pay Transparency Statement

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