Operations Leader- CMIT

Location US-CA-Fremont
Job ID
2021-23247
# of Openings
1
Job Category
Engineering

 

General – Green Earth – Safer World

At UL, we know why we come to work.

Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!

 

As our global footprint continues to grow, we are looking for an Operations Leader to manage our Consumer, Medical & Information Technologies team in Fremont, CA!

 

The Operations Leader effectively manages the day to day activities of team, supporting and guiding decisions on projects, project management and opportunities within a highly matrixed organization. Assists Operations Manager in defining goals and performance objectives and metrics to execute strategy, with a focus on financial goals and metrics (revenue, profit, enterprise value, etc.). Operations Leader maintains the responsibilities of a Staff Engineer and will occasionally handle projects. Continuous check of resource availability and evaluation of possible alternative solutions by delegating work to appropriate levels for completion. Drives a high performing team by managing the performance, development and engagement of team members. This role is responsible for building relationships with customers and supporting the commercial team by ensuring workload balance and providing technical support needed to satisfy customers and adhere to UL Mission.

What you’ll learn & achieve:

  • Implements and executes capacity and capability management under the guidance of the Operations Manager. Ensures effective workflow by engaging with cross functional leads and customers in order to understand scope of projects and technical needs to assign resources effectively. Responsible for driving process improvements to ensure financial results are achieved. Typically supports local members of a team, but may support remote employees in other locations.
  • Drives a high performing team by managing the performance and development of team members. Operates effectively in the UL matrix to actively support and drive high performance culture changes, transformation efforts and people engagement. Holds team and self accountable for results, assists Engineering Manager in defining goals and performance objectives and metrics to execute strategy. Develops and coaches by providing, training, career counseling, feedback, guidance to drive high performance and morale. Ensures understanding of and compliance with all established policies and requirements.
  • Increases customer loyalty, anticipates customer needs and provides proactive solutions. Gathers, shares and responds to customer feedback. Coaches and mentors employees to do the same. Supports sales by building relationships with customers, requiring a deep understanding of what is in pipeline, obtaining feedback on how UL can do better, what is working well and identifies actions and solutions.
  • Provides direct support to customers and team by providing technical guidance and engineering judgment to complete projects and address all issues arising needing resolution (i.e. customer complaints, unusual requests, technical advice). Ensures quality and adherence to policies and standards requirements.
  • Leads and/or participates in discussions to drive business initiatives through brainstorming discussions. Empowers and holds team accountable to find new opportunities to effectively drive growth & financial goals (revenue, profit, enterprise value, etc.).
  • Delegates Project Handlers to establish the appropriate test programs. Supports and guides project handlers to ensure compliance with requirements, changes in project scope or specifications and customer notifications. Explains UL family of companies’ policies, procedures and requirements, negotiates completion dates and sample requirements, and ensures an effective experience with the UL family of companies.  May handle some projects and/or act as lead reviewer to support workflow and demand.
  • Communicates and exemplifies UL’s Vision and Mission. Leads, promotes and embraces change through self and team.  Collaborates and builds trust within the organization and with customers to meet or exceed their expectations.  Develops strong, flexible cross-functional networks and global relationships to promote becoming the fastest, highest quality and most customer-friendly organization. Coaches and mentors employees to do the same.
  • Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices.
  • Performs other duties as directed.

What makes you a great fit:

  • University degree (equivalent to a Bachelor degree) in Business Administration, Management, Engineering or related field.
  • Five years directly related experience.
  • Lean Sigma Green Belt or Lean Leadership Training.
  • Demonstrates the ability to lead in a Lean Sigma organization.
  • Demonstrates the ability to make the complex simple and present information in a concise, relevant and powerful manner.
  • Demonstrates the ability to analyze and interpret analyses, data, process documents and plans.
  • Demonstrates the ability to take calculated risks and plan for contingencies.
  • Demonstrates the ability to listen, learn and teach.
  • Demonstrates awareness of the challenges of working in diverse cultural environments.
  • Demonstrates proficiency in local language and basic English.
  • Demonstrates customer collaboration, project management and business acumen skills.

What you’ll experience working at UL:

  • Mission: For UL, corporate and social responsibility isn’t new.  Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.
  • People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL.  We’re able to deliver the best because we employ the best.
  • Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles,  you will get international experience working with colleagues around the world.
  • Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
  • Total Rewards: In the US, we provide lots of great benefits for our employees are their families. From Volunteer Days off to 401k match and retirement contribution benefits to flexible work location & schedule options we look to support our employees no matter what stage in life they are experiencing. 

Learn More:

Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.

 

Curious? To learn more about us and the work we do, visit UL.com 

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If you wish to request reasonable accommodation at any time, please email our Talent Acquisition team at Talent.Acquisition@ul.com.

UL is an Equal Opportunity Employer: Female/Minority/disability/Protected Veteran/Sexual Orientation/Gender Identity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. If you'd like more information about your EEO rights as an applicant under the law, please review the EEO is the Law and EEO is the Law Supplement.

Please review the following additional documents:

UL EEO Policy

Pay Transparency Statement

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Right to Work Poster (English)