Field Based Customer Programs Manager

Location US-IL-Northbrook
Job ID
# of Openings
Job Category
Field Operations/Follow-Up Services


Renewables.Lab.FieldEngineering – Solar Panels – Sustainable

At UL, we know why we come to work.

Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!

What you’ll learn & achieve:


Field Based Customer Programs Manager will be responsible for managing the Field Plus Program evolution from existing pilot program to successfully scaled program delivering value to UL – moving program from lead generation to becoming the source of truth for customer need.  It will also drive standardization of operations including tools and information needed to drive program success.


  • Manage and develop Field Plus program strategic plan which includes setting priorities and key deliverables, including evolving existing program to scale via a combination of training, customer segmentation and key metrics. Supports the building of detailed business and implementation plans for key strategic initiatives.
  • Develops annual measurable goals for the field operations teams and owns the mechanisms deployed to support the teams in achieving their targets. Achievement of the annual targets will be a key deliverable of this role.
  • Responsible for the overall program and monitors the progress and performs program management throughout the program life cycle. Includes managing the program’s budget and financial performance, coordinating programs and related interdependencies.
  • Understands and effectively leverages customer, industry, and internal sales information to drive performance and sustain a competitive edge. Determines how best to gather information and programs that exist that may meet needs of clients.
  • Partner with Training to determine what skills & training will be needed to maximize the potential of the Field team.
  • Partner with Field Leadership & Transformation Strategy to ensure the program is communicated & understood and drive adoption of programs across Field organization. Manages stakeholders’ communication.
  • Determines & manages recognition program and ensures in it is compliance with UL programs and practices.
  • Acts as front-line contact on program related activities, issues, and risks. Manages risks and issues and takes corrective measurements. Uses influencing to drive performance and results multiple teams across global locations.
  • Manage the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensuring that all policies are understood and adhered to.

What makes you a great fit:

  • Customer relationship development experience along with demonstrated success in such roles, minimum 5+ years experience preferred.
  • Coach/motivator for teams to build/deepen customer relationships experience preferred.
  • Demonstrated ability to use best practices to influence and negotiate skillfully to achieve desired outcomes.
  • Excellent communication and interpersonal skills; distinctive ability to interact with all levels of management; good proficiency in English (if in a region outside of the U.S.).
  • Culturally sensitive, ability to exhibit strong leadership and internal team motivation.
  • Ability to manage change for the team and organization. Ability to handle risk and uncertainty.
  • Demonstrated knowledge of performance standards and goals, manage employee relations issues, identifying training needs. 
  • Ability to act with confidence and sense of urgency.
  • Ability to set high standards and achieves superior results aligned with UL’s mission, financial and operational goals.
  • Enjoys working in collaboration with others by building team spirit, supporting team members, and acknowledging contributions in order to promote UL success.

What you’ll experience working at UL:

  • Mission: For UL, corporate and social responsibility isn’t new.  Making the world a safer, more secure and sustainable place has been our business model for the last 127 years and is deeply engrained in everything we do.
  • People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL.  We’re able to deliver the best because we employ the best.
  • Diversity & inclusion: UL is committed to celebrating acceptance, equity and inclusion of all people.  We believe our diverse views when combined bring a greater representation of the world and a better representation of our customers.
  • Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles,  you will get international experience working with colleagues around the world.
  • Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
  • Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off and family-friendly work policies.

Learn More:

Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.


Curious? To learn more about us and the work we do, visit


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UL is an Equal Opportunity Employer: Female/Minority/disability/Protected Veteran/Sexual Orientation/Gender Identity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. If you'd like more information about your EEO rights as an applicant under the law, please review the EEO is the Law and EEO is the Law Supplement.

Please review the following additional documents:

UL EEO Policy

Pay Transparency Statement

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Right to Work Poster (English)