Laboratory Operations Manager

Location US-MA-Canton
Job ID
# of Openings
Job Category


General – Green Earth – Safer World

At UL, we know why we come to work.

Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!


As our global footprint continues to grow, we are looking for an Operations Manager to lead our Chemistry and Microbiology Laboratories in Canton, MA!


The Operations Manager works with leadership to develop, coordinate, and execute business operational plans and strategies. Establishes test programs and provides technical guidance to customers and the engineering team. Anticipates customer needs and responds to customer feedback.

What you’ll learn & achieve:

  • Works with business leadership to develop, integrate and coordinate business operational plans. Responsible for customer service and delivery of projects and programs for area of responsibility.
  • Implements and executes capacity and capability strategies under the guidance of the Regional Operations Manager. Shares operational, customer and market intelligence with the Regional Operations Manager and other business leaders. Fosters and ensures effective workflow.
  • Responsible for staffing and training needs for assigned area to maintain needed capabilities.
  • Ensures proper communications with customers to discuss technical and process issues
    and may negotiate completion dates, and support of customer needs from assigned team.
  • Establishes appropriate test programs by reviewing files and applying requirements.
  • Provides technical guidance to both team and customer for complex technical issues.
    Ensures quality and adherence to policies. Manages training to support needed capacity and quality of testing.
  • Increases customer loyalty, anticipates customer needs and provides proactive solutions.
    Gathers, shares and responds to customer feedback. Coaches and mentors staff to do the same. For the local office, to meet with key customers to understand activities and needs. Ensuring the Leadership Team is aware of feedback.
  • Executes and continuously monitors the operational strategies and action plans for the business.
  • Responsible for Revenue, Cost and Margin for area of responsibility as part of the Regional plan.
  • Ensure there is continuous improvement focus on all areas of their area of responsibility for their local office. As well as supporting Regional activities, planning and development of these.
  • Manages the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensuring that all policies are understood and adhered to.
  • Performs other duties as directed.

What makes you a great fit:

  • University Degree in Engineering, Engineering Technology, Industrial Technology,
    Manufacturing Technology, Chemistry or Physics
  • 7+ years of directly related work experience
  • Motivated by continuous improvement and driven to have positive impact on customers
  • Enjoys working with staff to develop an environment that fosters employee success and satisfaction
  • Customer focused and solutions focused
  • Understands financial implications of decisions and customer interactions
  • Passion to be part of a mission driven organization
  • Innately driven to win in the marketplace

What you’ll experience working at UL:

  • Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.
  • People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.
  • Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
  • Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
  • Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.

Learn More:

Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.


Curious? To learn more about us and the work we do, visit


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UL is an Equal Opportunity Employer: Female/Minority/disability/Protected Veteran/Sexual Orientation/Gender Identity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. If you'd like more information about your EEO rights as an applicant under the law, please review the EEO is the Law and EEO is the Law Supplement.

Please review the following additional documents:

UL EEO Policy

Pay Transparency Statement

E-Verify Poster (English)

Right to Work Poster (English)