• Human Factors Specialist

    Location US-MA-Concord
    Job ID
    # of Openings
    Job Category
    Advisory / Consultancy
  • Overview

    Promoting safe living and working environments.

    UL is a global independent safety science company with more than a century of expertise innovating safety solutions from the public adoption of electricity to new breakthroughs in areas such as sustainability, renewable energy, mobile payment security and nanotechnology. Dedicated to promoting safe living and working environments, UL helps safeguard people, products and places in important ways, facilitates trade and provides peace of mind.

    UL-Wiklund is a global Human Factors Engineering (HFE) consultancy with offices in Concord, MA; Chicago, IL; Utrecht, The Netherlands; Cambridge, UK; and Tokyo, Japan. UL-Wiklund's staff consists of over 50 human factors professionals with degrees in disciplines such as human factors, engineering, psychology, and industrial design.

    UL-Wiklund is an industry leader in providing user research, design support, usability testing, evaluation and human factors training services to its clients. Many leading medical device and health product manufacturers rely upon our services to produce safe and satisfying products. Our work involves the research, design, and evaluation of diagnostic and therapeutic devices as well as information management systems. Our research and design portfolio includes products and systems such as hemodialysis machines, glucose meters, insulin pumps, heart pumps, nerve stimulators, inhalers, defibrillators, X-ray systems, and multiple surgical tools. Our portfolio also includes non-medical products such as consumer products, automotive diagnostic tools, and software applications. 


    Job responsibilities include but are not limited to:


    • Supporting usability testing, field research, individual interviews, and group interviews.
    • Assisting with the review of deliverables and ensuring that they meet quality standards.
    • Analyzing quantitative and qualitative data to evaluate client user interface designs.
    • Assisting with client presentations and deliverables and providing solutions to identified improvement areas.
    • Supporting documentation review and development, including but not limited to risk analyses, user profiles, task analyses, and Human Factors Engineering reports.
    • Supporting test planning and coordination, including activities such as developing test plans, preparing Investigational Review Board submissions, managing participant recruitment, and preparing testing environments for usability testing.


    • University Degree (Equivalent to Bachelor’s degree) in Human Factors Engineering or a related discipline.
    • Ability to communicate and present effectively.
    • Ability to prioritize and multi-task in a fast-paced, collaborative work environment.


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