• Client Services Coordinator

    Location US-AR-Bentonville
    Job ID
    2018-11287
    # of Openings
    1
    Job Category
    Customer Service/Support
  • Overview

    UL is seeking a Client Services Coordinator to join our Softlines team in Bentonville, AR!

     

    Contribute to a Safer, More Secure, and More Sustainable World.

     

    At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose – to make the world a safer, more secure, and more sustainable place to live. We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market. Our integrity is woven throughout our company and shapes the way we approach and deliver our solutions. We are proud that the work we do every day has a meaningful contribution to society. We continue to build upon our legacy of trusted expertise and partnership to keep our communities safe and secure as we march forward into the future. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too.

    Responsibilities

    Under general supervision, manages and coordinates assigned client accounts to insure that deadlines are met. Ensures lines of communication internally and with clients are kept open. Processes incoming work and/or generates technical reports as efficiently as possible. Works according to policies and general objectives as defined by senior management.

     

    • Communicates with Clients/Customers regarding testing enquiries both in written and verbal formats.
    • Coordinate with Clients/Customers for non-technical issues.
    • Timely communication to facilitate resolution of customer complaints and issues.
    • Record all Customer interactions and maintain Customer Relations Contacts in web-based Customer Relationship Management (CRM) platform.
    • Provide timely and high level quality of customer relations to both external and internal customers.
    • Any ad hoc projects as required.

    Qualifications

    • Some College plus generally one year of directly related experience.
    • Prior experience with web-based CRM platform preferred.
    • Ability to use judgment in technical, client services, and management issues.
    • Client Services experience is a plus.
    • Excellent phone and email etiquette; Web/Chat Customer Relations experience preferred.
    • Well organized, detail oriented with good time management skills.
    • Ability to work collaboratively with others in a fast paced environment.
    • Effective computer and communication skills, written and verbal.
    • Experience with MS Word, Excel, and Access; typing speed of 50+ adjusted WPM with no errors.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!