• Sales Operations Manager - Process and CRM

    Location US-IL-Northbrook
    Job ID
    # of Openings
    Job Category
  • Overview

    Contribute to a Safer, More Secure, and More Sustainable World. At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose – to make the world a safer, more secure, and more sustainable place to live. We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market. Our integrity is woven throughout our company and shapes the way we approach and deliver our solutions. We are proud that the work we do every day has a meaningful contribution to society. We continue to build upon our legacy of trusted expertise and partnership to keep our communities safe and secure as we march forward into the future. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too.


    Commercial Operations Manager will support commercial operations including Sales Operations, Pricing, Sales effectiveness & moving towards Data based decision making. This position needs to work closely with the Sales, Finance, Operations, & other senior leaders of the organization.



    Sales Operations

    • Design, implement, and manage sales forecasting process, participate in sales review process, develop dashboards to drive meaningful discussions
    • Drive insights & accuracy in the sales forecasting process & tools
    • Support in planning & budgeting process
    • Support with analytics and business insights as needed



    • Managing the pricing & profitability calculation per bid/RFP & overall for the division
    • Establish efficient processes and accurate reports and dashboards to enable sales leaders to respond to market challenges and drive revenue growth
    • Execute, Implement & control the discount approval process, List Price management
    • Establish clear guidelines for the RFP process and manage the process flow
    • Participate in negotiation and contracts, review commercial conditions, maintain profitability and consistent pricing approach across regions.



    Sales Effectiveness

    • Participate in Sales Incentive Planning, structure & approach, sales compensation design
    • Owner of CRM tool & process which fits to business needs, drive adoption of CRM globally
    • Create new tools & establish processes to make the sales / operations find relevant information easier & faster; act as a central stage/repository for information from multiple sources and arrange in a meaningful way for stakeholders
    • Participate in Target Setting & management of client / targets assigned by regions compared to regional budgets



    Data Based Decision making

    • Establish performance & measurement metrics that lead to effective business visibility & decision making
    • Drive towards data based decision making. Develop Business Analytical Insights such as:
      • Customer segmentation, Client Churn, Identify margin leaking clients, statistical analysis for forecasting under contractual business etc. (Others as needed)


    • Successful, well‑rounded person with a University degree and typically 5 plus years of MS Dynamics, or related tools experience
    • Experience with sales processes, administration, and implementing new sales process.
    • Ability to work with Sales, Marketing and IT organizations effectively.
    • Strong process orientation.
    • Superior communication skills
    • Organizational savvy, ideally having successfully worked in a matrixed organizational structure.
    • Ability to influence others in matrix environment.
    • An innovative and resourceful problem solver with a strong entrepreneurial bent; an individual who is firm and decisive in addressing difficult issues, and can operate effectively in fast‑paced and demanding environments.
    • Willingness to travel up to 20% of the time.


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