• Lead Technology and Systems Administrator

    Location US-IL-Northbrook | US-WA-Camas | US-Laramie
    Job ID
    # of Openings
    Job Category
    Information Technology
  • Overview

    Contribute to a Safer, More Secure, and More Sustainable World.


    At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose – to make the world a safer, more secure, and more sustainable place to live. We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market. Our integrity is woven throughout our company and shapes the way we approach and deliver our solutions. We are proud that the work we do every day has a meaningful contribution to society. We continue to build upon our legacy of trusted expertise and partnership to keep our communities safe and secure as we march forward into the future. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too.



    This is a lead role in the strategy, development and maintenance of Microsoft Dynamics CRM Cloud, along with integrations to Oracle EBS, Marketo and CPQ platforms. 


    Under minimal supervision, leads the strategy and implementation of enterprise wide business systems. Mentors and directs the work of other business systems employees. Leads complex and large projects to assure goals and objectives are met within an arranged time frame. Defines systems scope based on user needs, a thorough understanding of the business, and industry. Ensures solutions meet or exceeds customer expectations. Leads business process redesign programs and defines which new technologies are needed. Leads meetings to translate high level business requirements into functional specification and manages the specification changes.


    • Conducts strategic planning activities including communication of organization unit strategy with IT staff. Negotiates with business to prioritize requests that support business objectives and drives business assessment of project cost/benefits. Works with Portfolio Management to manage project prioritization and provides input for business assessment of project cost/benefit analysis. Develops technology plans aligned with business and IT strategies and proposes changes to systems & service portfolio.
    • Supports Business development activity including development of project proposals, coordinating technology spending, identifying opportunities to leverage technology, and identifying business sponsors for technology.
    • Develops and maintains relationships with industry leaders. Communicates business requirements to IT. Develops, negotiates, and manages business unit expectations of technology services, solutions, deliverables, budgets, and timelines. Proposes changes to service level agreements and directs resolution between business and IT Service requirements.
    • Manages meetings with business leadership to identify and validate system requirements and processes. Supports businesses with building business plans including ROI and benefit/cost analysis.
    • Leads change management initiatives, validates recommended changes, and communicates/markets plans. Reviews and provides input on training documentation and develops process to measure success of changes.
    • Tracks industry by evaluating media, technology trends, and vendor strategies. Identifies technology opportunities to help with business issues. Provides input to IT management on technology standards and operations. Prepares reports on emerging technologies for discussion with businesses.
    • Performs other duties as directed.


    • University degree in Computer Science or related discipline
    • 10 years of directly related experience.
    • Experience in leading IT projects & programs and managing IT teams.
    • Expert technical and/or IT development experience.



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